Senior Manager, Audit Operations

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The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders and customers’ needs. Group Audit and Assurance (GA&A) are the internal audit function for the Group. Their primary purpose is to provide independent and objective assurance of the effectiveness of the Groups risk management, controls and governance processes. 

Evolving customer expectations, competitive threats and pace of change require GA&A to support the business with new insights and risk coverage that puts customers first and to continue to provide insightful assurance to the Board. As digital technology disrupts and transforms entire industries and ways of working, GA&A is committed to keeping pace and continually reimagining themselves with the latest global best technology and innovation.

Over the last three years GA&A has increasingly embedded digital assurance into audit activities, injecting Artificial Intelligence (AI) into routine control testing and using digital tools to improve the overall experience for employees. 

By reducing administrative overhead, GA&A have increased their teams capacity for high value judgement-based activities and expanded their support to include sharing knowledge and tools that create better risk coverage across the Bank for all Three Lines of Assurance. With global-best digital tools that harness the power of data, analytics and AI, GA&A are delivering smarter, faster and safer outcomes to address current and emerging risks and provide better assurance outcomes for our customers and community. GA&A was recognised as an ABA100 winner for both Risk Management and Business Innovation in The Australian Business Awards 2023.

See yourself in our team

The Chief Operating Office plays a critical role in ensuring that GA&A deliver leading audit practices by driving adoption of innovative audit techniques and maintaining a high quality, fit for purpose audit methodology.

The team adds value to the Group by:

• Driving Transformation and Operational Excellence including delivery of best-in-class audit practices, tools and processes.
• Driving Innovation and Automation, both across the Three Lines of Accountability, and within the Group Audit function,
• Proactively monitor current and emerging risks and trends across the auditing profession to develop the function to be leading by global standards.

The GA&A Chief Operating Office is responsible for driving best-in-class audit practices by driving adoption of innovative audit techniques and maintaining a high quality, straightforward audit methodology.

You will drive process and performance optimisation through Audit Operational processes, systems maintenance and continuous improvement initiatives.

Do work that matters

• Systems Development and Implementation - Lead systems enhancement projects, from conception to deployment. Collaborate with users, IT teams, and Data Science experts to drive innovation, automation, and efficiency through technology.
• Data Management - Develop and improve data governance practices, and ensure data accuracy, security and compliance.
• Partnering - Build relationships with the GA&A leadership team, and business partners in Finance, HR, Procurement and IT to drive quality outcomes.
• Help desk Management - Oversee helpdesk operations, ensuring timely and effective resolution of user queries and technical issues. Collaborate with cross-functional teams to enhance user experience and streamline support processes.
• User Access Management - Develop and implement robust access control policies; and safeguard data integrity by managing user permissions and controls.
• Financial Management and resource optimisation – Develop and manage budgets, financial forecasts, and cost optimization strategies; oversee procurement processes and vendor relationships, optimise purchasing decisions to enhance operational efficiency; monitor and allocate human resources effectively to meet business needs.
• Contribute to the overall strategy and culture of GA&A - including Scaling Global Best Digital solutions, fostering Agile ways of working, and Innovation initiatives.
• Role model the People Capabilities (refer to Your Capability section below) and CBA Group values (Courage, Care and Commitment) and inspire others to demonstrate these.

We’re interested in hearing from people who possess

• Experience - A minimum of 10 years in systems management, operations or related fields; and proven track record of implementing innovation, automation and continuous improvement.
• Leadership - Proven ability to lead and inspire teams, and influence cross-functional project teams and stakeholders. Ability to influence and drive strategic outcomes, experience in driving change including systems, process, behaviours and culture.
• Technical proficiency - Familiarity with IT systems, databases, and software development.
• Analytical Mindset - Strong problem-solving skills and data-drive decision making.
• Communication - Excellent verbal and written communication skills
• Commercial acumen – Proficiency in managing budgets, developing budgets and business case, procurement process and vendor management and contract negotiations. Ability to allocate and optimize human resources effectively.
• Financial Services – Exposure to global Banking environment; and Risk Management and Audit Systems is highly regarded

Is this your next challenge? Apply now!