Address- Challenge yourself to act as the specialist for complex Claims & Contract Risks
- An exciting opportunity to manage the Qantas Group Insurance claims
- Permanent opportunity based at our Mascot Corporate Campus
At Qantas, our collaborative culture allows us to dream big and deliver successfully, knowing we're supported by the best people. Together we drive positive business outcomes, taking a considered approach that makes a difference to our customer experience.
Reporting to the Head of Insurance, the Senior Manager Insurance Claims and Contract Risk is accountable for the management of the Qantas Groups Insurance Claims to drive timely, cost-effective outcomes and to minimise the risk of adverse publicity. You will be responsible for leading the management of all aviation hull, passenger and third-party liability, property, motor vehicle and other Qantas claims. You will also lead the management of Qantas & Jetstar engineering claims and all insurance litigated claims including representation at hearings.
A large part of this role will be to lead the review of contract terms to identify and address risk exposures and ensure compliance with insurance requirements and Australian and international insurance law. You will negotiate complex insurance contractual reviews with Qantas stakeholders including suppliers, contractors, consultants and Qantas service contracts to customers. You will also drive the development of effective strategies for managing large claims and high-volume claims, along with driving the delivery of an effective claims handling service, including disputed and litigated claims.
What you'll bring to the role -
- Minimum 7+ years proven experience in complex claims management across multiple classes of insurance
- Bachelor of Law /Australian Legal Practitioner's Certificate/Bachelor of Business in Insurance or similar
- Advanced knowledge of contract law and contracting principles
- Excellent knowledge of insurance law, common law and laws and international conventions affecting carriers' liabilities
- Knowledge and understanding of all classes of insurance
- Substantial experience in managing, negotiation and settling complex, litigated Insurance Claims across broad classes of risk
- Significant experience in managing disputed claims and dispute resolution and experience representing at hearings and preparing materials in response to subpoena
- Strong negotiation, liaison, negotiation and interpersonal skills Excellent written, and verbal, problem solving, analytical skills and commercial judgement
- Ability to effectively manage a high-volume workload
- Ability to build constructive and effective working relationships
Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel:
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Be a part of something special and play your part in the Qantas story - apply today!
Applications Close: 28th March 2024
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
