Senior Manager It Experience And Operations

An exciting opportunity has presented itself at nbn, as the Senior Manager IT Experience and Operationsto the Executive Manager IT Experience.

A bit about your role

The Senior Manager IT Experience and Operations will be overseeing critical operational services, managing IT projects, and spearheading enterprise-wide initiatives. There will be a focus on enhancing the cost-effectiveness and continuous improvement of the IT experience.

This is an opportunity for you to serve as the representative of the SEO. You will be offering expertise, insights, and strategic guidance to advance the broader Employee Experience initiative. Your leadership will extend to strategic initiatives aimed at bringing about significant improvements in team practices and overall corporate culture.

A bit about you

The successful candidate will have a deep understanding of IT Service Management practices with a focus on L1/L2 support operations. You have a broad technical background with project management Experience and a strong understanding of IT security principles.

This role will require stakeholder/vendor management, governance and risk managements skills to ensure quality outcomes. You have thoughtful leadership, excellent communication skills, the ability to present to executive level and simplify technical concepts to the audience.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. We’ve created Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application (via ***********@nbnco.com.au) and we will adjust to meet your needs.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Take your next steps with nbn

Please note that the role will be a permanent position and applications for this role will close at midnight on Sunday 24th March 2024.