Senior Manager Operations

• Williams Landing location
• Flexible work arrangements available
• Permanent full-time role 

Triple Zero Victoria (000VIC) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within 000VIC is unique in Australia and rare worldwide. The team at 000VIC is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

The Senior Manager, Operations is directly responsible for day-to-day management of agency portfolios for Triple Zero Victoria (000VIC). Initially, this role will support the Victoria State Emergency Services (SES) portfolio.

The goal of the function is to enhance the emergency communications sector, driving a culture of collaboration with the relevant emergency service agency to optimise service delivery and community safety.

You will support the provision of emergency communication services, operational communications, and operational delivery state-wide. This includes enhancing strategic partnerships with emergency service organisations to ensure that effective operating models are in place cater to community and stakeholder needs, presently and in the future.

Day to day responsibilities include:

• Establish and nurture strong relationships with 000VIC’s agency partners, to support an efficient, effective and community focused emergency service response. This includes leading 000VIC’s agency response to meet service delivery priorities, demand requirements and surge events.
• Lead and participate in inter-agency forums across the sector specific to a nominated emergency service portfolio. 
• Support and enable 000VIC’s strategic reform and legislative obligations through proactive, responsive, and collaborative engagement with senior leaders across agencies. 
• Collaborate with service design and delivery partners to ensure call taking, dispatch and operational communication systems support effective service delivery.
• Monitoring implementation of initiatives, working with stakeholders to champion continuous improvement in their agency stream.

The preferred candidate will hold extensive experience in senior-level Operational Management roles within the Emergency Communication and/or Emergency Management sectors, coupled with the following skills and attributes:

• Extensive experience within a frontline emergency response environment, incorporating operational leadership, strategic planning, resource optimization, workforce management and reporting.
• Proven leadership ability in both operational communications and emergency management, with experience leading and developing high-performing teams in a fast-paced, mission-critical service delivery context.
• Skills in process design, project management, change management, business process improvement, business analysis, requirements gathering, and data analysis.
• Comprehensive understanding of emergency services, emergency management, telecommunications, employee relations, and relevant Government Policy.
• Proven ability to provide authoritative strategic and operational advice at a senior level, with strong analytical, conceptual, and problem-solving abilities.

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, diasability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

Click the ‘Apply’ button which will direct you to the 000VIC Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our 000VIC Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

Alternatively, for a confidential discussion, please email *******@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 2 June 2024.

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Talent team via *******@triplezero.vic.gov.au.