Senior Manager - Performance

Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

About the Role

We are seeking an enthusiastic and collaborative Senior Leader to join our Workers’ Compensation leadership team. As our Senior Manager – Performance, you will have direct accountability and oversight for Gallagher Bassett’s performance in all return-to-work (RTW) & recovery, and medical areas within our Victorian Workers’ Compensation division. Working closely with the General Manager, Senior Leadership Team and Performance Managers, you will be responsible for supporting the achievement of sustainable business outcomes.

We are passionate about investing in our people’s success, and as our Senior Manager you will play a key role in driving the achievements and professional development of your people, as well as being an ambassador for delivering a superior claims service for claimants and clients.

Your responsibilities will include:

• Conducting thorough and in-depth reviews of various business areas to provide recommendations and drive performance improvements
• Developing and promoting best practices in performance management across the organisation
• Have direct WorkSafe engagement on key issues relating to RTW and medical performance, including RTW programs and initiatives
• Supporting a continuous improvement focus on Victorian Workers’ Compensation including proactive intervention and innovation, with a specific emphasis on GB performance in RTW and recovery measures
• In conjunction with the General Manager, analysing current and future trends and needs, and accurately assessing claims operations functional responsibilities
• Contributing to the business planning function; with a primary focus on ensuring the development, implementation and ongoing monitoring of key areas of responsibility to achieve claims operational efficiency and effectiveness

We’re looking for an enthusiastic and collaborative individual who has:

• Significant industry experience and expertise within the Victorian Workers’ Compensation scheme and/or senior leadership experience within workers compensation industry
• Extensive knowledge of return-to-work (RTW) performance drivers and metrics
• Extensive data analysis and interpretation skills and experience
• Previous direct accountability for performance measures in the Victorian Workers’ Compensation scheme
• Significant experience in developing, implementing, and overseeing performance improvement initiatives within an insurance scheme, with a preference for workers compensation.
• Experience in stakeholder engagement particularly in Government and public sector environments

What we can offer you:

• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave
• Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
• Exciting career – as our Company grows, so do the opportunities for our people;
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards; and employee assistance program for yourself and immediate family members.
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication!

To apply

If you think you can make a positive difference to our business we want to hear from you today!

Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.