Senior Manager

Xero

To make life better for people in small business, their advisors, and communities around the world by rewiring the world of small business by making it seamless, simpler, and smarter

Xero is a cloud-based accounting software platform for small businesses with over 2.7 million subscribers globally. Through Xero, small business owners and their advisors have access to real-time financial data any time, anywhere and on any device. Xero offers an ecosystem of over 1,000 third-party apps and 300 plus connections to banks and other financial partners. In 2020 and 2021, Xero was included in the Bloomberg Gender-Equality Index and in 2020, Xero was recognised by IDC MarketScape as a leader in its worldwide SaaS and cloud-enabled small business finance and accounting applications vendor assessment.

How you’ll make an impact

This is a business-critical position that has become available due to an internal promotion.

The role requires a unique blend of commercial acumen, communications excellence and leadership to recognise and mitigate reputation issues before and when they happen. In this high profile role, you will work with stakeholders to manage the communications for live issues and crises that impact our customers, partners and Xero’s brand and reputation.

You’ll be responsible for important areas in Xero’s internal and external reputation communications, and you’ll help to execute relevant areas of Xero’s global communications strategies and plans. You’ll need to take a cross-organisational view to help successfully manage business stakeholders and Xero’s external brand. You’ll also understand global data security compliance in countries and cyber-security exposures (GDPR - UK, Notifiable Data Breach - Australia).

• 🎤 Communications Strategy
  

  Plan and execute the communications strategy that align with the goals of the company

• 💬 External Communications Development
  

  Create, edit, and distribute content across a range of platforms that engage and inform a target audience

• 🤝 Internal Stakeholder Management
  

  Collaborate closely with leaders and internal teams to ensure messages align with business goals

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• ✍🏼 Written communication
  

  Writes in a clear and structured format to convey information and ideas effectively to a target audience

• 🔍 Attention to detail
  

  Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables