AddressJob no: 793483
Business unit: Personal Banking
Primary position location: 2 Carrington St, Sydney, NSW
Work type: Permanent Full time
Region: NSW- Sydney CBD, VIC- Melbourne CBD
- Make a genuine difference through the work you do
- Be rewarded and recognised for the value you bring
- We grow great leaders who inspire and energise their team
It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.
It's a good time to see what more you can find at NAB as a Senior Manager, Engagement & Retention.
The role:
The Consumer Lending team is seeking an energetic, collaborative and results driven Senior Manager to lead portfolio performance across Citi Line of Credit Products, Citi Personal Loans and Coles Personal Loans.
As the Senior Manager, Engagement & Retention , you will be responsible for developing and executing the engagement and retention strategy across the consumer lending portfolio. The key purpose is to deliver on key portfolio financial and customer targets and owning the overall customer communications program.
The day to day responsibilities will include:
- Lead the implementation and execution of portfolio activities to existing base of consumer lending customers. This includes achieving customer outcomes and sales targets for ongoing campaigns such as balance transfers, usage campaigns; and supporting with retention frameworks and activities to minimise attrition and identifying solutions for product changes such as pricing and fee changes, channel launches, communication strategy
- Developing and implementing customer strategies to drive portfolio performance
- Leading the development and design of existing customer communications including marketing campaigns, website updates and terms and conditions changes
- Ensure proper documentation of all policies and procedures, including controls and governance of campaign and project approvals, execution, and fulfillment
- Assist with reporting and MIS of existing customer portfolio and campaigns
What you will bring:
- In-depth experience in product management, portfolio management and/or personal loans an advantage coupled with Banking experience preferably in consumer/unsecured lending
- Demonstrated knowledge and understanding in key P&L drivers of consumer lending portfolio
- Ability to analyse portfolio performance and customer behaviour, and develop resulting strategies/initiatives
- Proven track record in driving customer and portfolio performance
- Accustomed to managing multiple initiatives and deadlines simultaneously
- Sound knowledge of Personal Loans market
- Strong understanding of digital customer experience
- Demonstrated experience in leading high preforming teams
- Strong collaboration and ability to communicate with multiple teams with key stakeholder groups
- Tertiary qualification(s) in a related discipline
A diverse and inclusive workplace works better for everyone.
We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect, and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and to read how we make our recruitment process accessible and inclusive at NAB, please visit www.nab.com.au/about-us/careers/apply-for-job for more information.
More focus on you
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.
Join NAB
If you think this role is the right fit for you, we invite you to apply. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
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Advertised: 20 Apr 2024 6:00 AM AUS Eastern Standard Time
Closing: 13 May 2024 5:00 AM AUS Eastern Standard Time
