Address
Form of workClass is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients. HUB24 delivers innovative product and technology solutions to empower better financial futures, together.
The primary responsibility of this position is to support the development of & execute on HUB24/Class customer channel marketing and customer engagement strategy.
The Senior Manager, Accountants, Auditors & Trustees will partner with the Leadership Team, Product, Analytics and Sales Teams to secure buy-in, cohesion and a ‘common goal’ culture and deliver on our customer experience vision. This role will also work with marketing specialists – digital, events, brand to drive the successful execution of multi-channel, integrated campaigns to achieve business outcomes.
Responsibilities:
Develop a strategic customer engagement plan that aligns with and delivers on the business goals.
Create detailed communication plans and strategies that foster customer relationships and improves the overall customer experience
Work closely with the Sales Team to deliver on campaign and event planning, and design targeted campaigns to support sales flow and acquisition targets.
Work closely with Product team to understand the product roadmap delivering on communication to maximise customer experience.
Delivery of sales enablement to support each campaign and help drive sales
Regular engagement with Class Leadership Team to understand business objectives & manage prioritisation
Regular monitoring and analysis to provide data driven recommendations to optimise activity and prioritisation
Coach, develop and mentor a team of two direct reports
What you'll need:
At least 7+ years’ experience in marketing and communication roles preferably within financial services.
Experience with marketing to accountants, SMSF trustees
Ability to deliver on marketing and communication activities to achieve targets
Builds relationships with internal stakeholders
THE CLASS STORY
Class is heavily focused on technology innovation, attracting the best talent and empowering you to do your best work . We are constantly growing and learning, and this opportunity will truly make an impact as we keep on evolving!
Class Brand Promise
Our purpose: To champion simplicity, automation, and connectivity.
Our ambition: We will be known as a world-class Australian technology solutions provider.
Our value proposition: Industry leading technology solutions for accountants that delivers efficiency through back-office automation.
Simplify: Removing complexity and manual back-office processes.
Automate: Automation that delivers efficiency at scale.
Connect: Trusted technology partner for accountants, administrators, and advisers.
Our vision: We will reimagine a simpler more automated world for our customers, and they’ll love it.
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LinkedIn and our Class website to find out what's it's really like to work here.
At Class we pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so.
If you don't feel you fit this role 100%, we would still love to hear from you! Tell us what you're interested in - you still might have a skill we didn't realize we needed!
"We Are Reimagineers. Transforming Technology. Delivering with Heart."
- As part of our process, a police check will be conducted on all successful candidates*
We are certified as a Great Place to Work employer for 2022.
