Senior Medical Administration - Full Time

About the clinic 

We are a mid-sized multidisciplinary children's mental health service, comprising of psychiatrists, psychologists, occupational therapists and Mental Health Accredited Social Worker. Our clinicians assess and treat a broad range of diagnoses and presentations; working together with other therapists/ organisations and families to provide a high quality standard mental health care.

We offer a collaborative and supportive workplace and pride ourselves on providing compassionate guidance to our patients and families throughout their healthcare journey. We are looking to find a team member who shares in this ethos.  

Duties of the position include:

• Providing and maintaining an exceptional and professional first point of contact experience for patients and visitors to the practice.
• Providing leadership, direction and support to the administration team
• Genie diary management
• Liaison with external stakeholders.
• Answering phones and emails.
• Maintaining the practice space, resetting & stocking consult rooms.
• Managing daily checklists.
• Proofing & sending outgoing letters via Medical Objects 
• Patient billing & receipting for consults.
• Supporting the practice manager 
• Mentoring, promoting and fostering a positive and supportive team culture

We are looking for someone with:

• At least 2 years’ experience in a senior role within a health care setting.
• Experience with Genie software preferred, not essential  
• A keen interest in pursuing a career in Medical Administration management 
• Strong communication and interpersonal skills; displaying a professional, compassionate, friendly and respectful manner towards patients, practice staff and medical professionals
• Proven experience in team management
• Have the ability to prioritise tasks and have excellent time management skills
• The ability to demonstrate initiative and common sense
• A warm, calm and reassuring demeanor - putting our vulnerable patient population at ease
• High level of attention to detail
• A sound understanding of privacy and confidentiality
• At ease working in a digital workplace
• Ability to take direction & collaborate
• Have strong verbal and written communication skills.

About you:

• You are renowned for exceptional patient service – but your heart also skips a beat at organisational efficiency.  You are at peace when the front desk runs smoothly, the energy is positive and the clinic is growing.
• For you this is NOT a stop gap role, but your passion and purpose. You appreciate the critical role the clinic plays in the community, you embrace its philosophy, and you’re honoured to play an important role within it.
• You thrive in a busy environment and love juggling multiple competing demands.  You possess a knack for prioritising your time and tasks.
• You have experience in a similar health/medical practice that has provided you with a firm grounding in practice operations, such as Medicare rebates and operational efficiencies. 
• Your attention to detail ensures appointment bookings, invoices and rebates are processed efficiently an accurately.
• You are a team player who is motivated to drive our administration team efficiencies and excellence.
• A harmonious team with positive team culture is important to you.

The generous remuneration for this position will align with the applicant’s level of experience. 

Please apply, with a short cover letter (detailing your relevant skills and experience for the role), along with your resume. 

Please apply to:  ***************@etonplace.com.au  

Regrettably, given time constraints, only those who have been shortlisted will be contacted. We thank you, in advance, for your interest.