AddressPart Time Senior Medical Receptionist
- Glenside SA, General physician, endocrinologist and sexual health physician
- Commencement 1st July – Xestro – 3 days per week (may increase to 4 days)
- Amazing diverse inclusive culture – off-street parking – WFH options initially
Do you pride yourself on your customer service and your manner of assisting those in need? Do you like to make a difference in our patient's lives? Then please read on.
Our practice is recruiting for a Medical Receptionist who is interested in joining our amazing team. Our mission is to provide a medical service that is second to none, really making our patient’s day.
About Us
Our practice consists of a General Physician who specialises in undifferentiated or complex symptoms and presentations, and younger patients with complex medical issues navigating transition into adult services; an Endocrinologist who specialises in reproductive endocrinology and transgender health; and a Sexual Health Physician who specialises in HIV, sexually transmitted infections, transgender health and men’s sexual health.
Our mission is to provide a safe and personalised health care service, providing individualised attention and support to each and every patient during their health journey. We want to make our patient’s visits as comfortable and stress free as possible. We embrace diversity and inclusion, and would embrace candidates from diverse background communities and encourage candidates from the LGBT+ community.
About you
We are seeking a compassionate, empathetic, self-motivated, hardworking and customer service minded Medical Receptionist for a permanent part-time role (this may increase to 4 days per week). The successful applicant will be comfortable with the day-to-day requirements of a busy specialist practice and prides themselves in their attention to detail and customer service - and loves working with a hardworking collaborative team. If you have experience with start-up medical practices this would be viewed favourably.
Our vision is to in time, introduce Monday evening consulting sessions to provide flexibility for patients working during business hours. There may be an opportunity to assist us with these sessions, in lieu of some working hours on a Friday.
Our ideal candidate will have the following:
- Warm and empathetic manner – ready to assist those that require our medical assistance
- Meet and Greet experience including managing a consulting session
- Experience with consulting billing
- Experience using Xestro (or similar medical software programs)
- IT savviness and able to troubleshoot
- Excellent communication skills with a positive and friendly manner and can-do attitude
- Professional appearance and warm demeanour
- Ability to work independently with initiative and also love being part of a team
- Ability to work well under pressure and to multi-task in a busy environment
- Pride themselves on their attention to detail skills – and genuinely want to make a difference in our patient's lives.
Responsibilities will include:
- Welcoming patients into the practice in a warm, inclusive, friendly and courteous manner
- Assisting with consulting sessions and meet and greet along with our team
- In box management and managing specialists’ diary
- Always delivering exceptional customer service – even an empathetic chat on the phone
- Scheduling and managing patient appointments including managing consulting sessions
- Collecting and entering patient details and administration services (training provided if needed)
- Answering phone calls and inquiries in a warm, professional and friendly manner
- Performing general administrative duties such as scanning, faxing, mail sorting, filing and follow-up patient inquiries
- Patient billing and processing of payments (training provided if needed)
- Supporting and assisting the Clinicians in a range of administration and ad-hoc
Appropriate remuneration based on skills and experience.
If this sounds like you, and you either have the skills/experience required or would like to further your career in the medical industry, we’d love to hear from you and discuss moving forward. Please upload your resume and cover letter and quote ref: 985
Days: Tuesday, Wednesday, Friday (may increase in time to 4 days)
Hours 8:30am till 5:30pm
The successful applicant is required to have full working rights in Australia and will be asked for relevant documentation during the recruitment process. Please note that a Vevo Check to verify your Australian Working Rights will be undertaken and is part of the application process for this role.
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