Job Description:Beam is Asia Pacific's largest shared micromobility company, on a mission to turn little drives into better rides and make cities flow better for everyone.Shared micromobility is one of the fastest-growing industries in the world, and we're leading the way in Asia Pacific. We have established operations in Australia, New Zealand, South Korea, Thailand, Malaysia, Turkey, Japan and Indonesia.In Australia & New Zealand, Beam has e-scooter and e-bike operations across more than 30 cities - including most state and territory capitals.Here at Beam, we have gathered a team with a passion for innovation and technology. We tackle new challenges every day as a group of problem solvers, determined to make a positive impact on people's lives and the future of the planet.
Duties- Responsible for leading our operations across Greater Sydney - managing thousands of our electric vehicles.
- Lead, manage, and mentor a team of Marshals and Fleet Technicians to keep operations running as efficiently as possible
- Work shoulder to shoulder with Marshals and Fleet Technicians both in the field and on the warehouse floor, to maintain a deep understanding of day-to-day operations, assist during busy periods and occasionally on weekends as required.
- Strive to meet operational KPIs and keep abreast of financial metrics week to week.
- Work closely with and provide on the ground insight to the Regional Operations Manager.
- Work directly with external stakeholders (e.g. council staff) to resolve operational issues as they arise.
- Oversee our Marshals and Fleet Technicians through activities such as:
- Setting the weekly roster for Marshals and Fleet Technicians.
- Onboarding and training new starters.
- Providing clear and concise direction and performance manage team members where required.
- Ensuring staff adhere to all internal safety standards and operating procedures.
- Manage warehouse operations, through activities such as:
- Ensuring that the warehouse operates at peak efficiency, with safety and quality of repairs being the primary goal
- Monitor and maintain stock accuracy by ensuring physical stock is in line with the inventory management system and ensure all stock movements are recorded to ensure accuracy.
- Take initiative and ownership to identify and solve problems when they arise.
Requirements:- Prior experience managing a team or warehouse, such as in the transport / logistics industry. Team management and organisation is cornerstone to this position.
- You are a proactive self-starter and bring a hands-on attitude with a natural drive to seek out continuous improvement.
- Strong written and verbal communication and ability to manage external stakeholders effectively via email and phone calls.
- Smartphone proficient - used with all our e-scooters.
- High attention to detail.
- Articulate and with exceptional organisational skills.
- Growth mindset & willingness to learn new skills.
- Ability to work through problems under pressure and find a resolution
- Ability to be resilient, assertive, optimistic and open to change.
- Physically fit to lift e-scooters (25kg)
- Familiar with Office or Google Suite of applications (Sheets, Slides etc)
- Strong Excel skills or SQL Knowledge is a bonus
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