Senior Operations Support Officer

Key responsibilities
* Proactively contribute to the OpCen management team by providing expert strategic and operational advice and options, to ensure the effective overall management of the OpCen.
* Provide ongoing coordination and management support across the OpCen operations, including implementing plans, policies, procedures, communication strategies and business improvement initiatives; roster formulation overview; and project management, to achieve high quality standards and performance.
* Lead, manage and coordinate workforce planning to ensure that efficient and effective workforce planning, and rostering services are delivered to the OpCen.
* Monitor and review outcomes against OpCen performance targets and standards to maintain operational quality assurance.
* Manage and oversee a wide range of human resource matters including performance and absenteeism management; rostering requirements; scheduling of leave allocations; establishment management and staff movements; recruitment and selection; and monitoring the achievement of mandatory competencies and professional development for OpCen staff.
* Provide leadership to staff within the OpCen, including the provision of mentoring and coaching activities associated with personal and professional development.
* Monitor and report on workplace health and safety issues, conduct workplace inspections and maintain risk registers.
* Manage and coordinate occupational health and safety requirements including actions to optimise the awareness, preparedness, safety, protection, health management and injury prevention for OpCen staff.
* Ensure that the education and training for OpCen staff is delivered to the appropriate QAS standards and that it meets the requirements for accreditation within the QAS.
* Develop and maintain positive communications and working relationships with officers throughout the QAS and with external stakeholders.
* Provide ongoing oversight, leadership and management support across OpCen operations, including roster formulation overview, implementing plans and procedures and managing projects, to achieve high quality standards and performance.
* Represent the OpCen manager in consultations, meetings and forums with a broad range of stakeholders, including the QAS, Queensland Health, emergency service organisations, community committees and consultancies.
* Lead and manage staff in emergency management capability for disasters, major incidents and mass crowd gatherings, in close consultation with the Director Operations - Emergency Management, State Headquarters.
* Maintain credentialed scope of clinical practice as approved by the Medical Director and/or Commissioner, QAS.
* As a leader, actively demonstrate and promote the QAS's approach of zero tolerance towards violence and commit to supporting those affected by domestic and family violence in accordance with QAS policies and mechanisms.
* Model and influence a workplace culture of gender equality, respectful relationships, diversity, inclusion, employee safety and support.
* Fulfil the responsibilities of this role in accordance with Queensland Public Sector and QAS values.
Applications to remain current for 12 months.