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SalaryAt Qantas Loyalty, our teams come together to create new and unique customer experiences
Challenge yourself and take the next step in your career
Full-time and permanent position based at our Head Office in Mascot
Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include major partnerships and ventures across Financial Services and Retail, as well as a number of businesses such as Qantas Money, Qantas Insurance and Qantas Wine.
The Senior Partnership Manager is responsible for driving the Qantas Group’s Hotels and Holidays proposition to market, ensuring a diverse product range providing choice and value to customers and partners alike, ensuring customer travel needs and supplier business needs are achieved.
This role forms part of a broader cross-functional squad, who work together to deliver Hotels and Holidays business objectives. The Senior Partnership Manager is responsible for the strategy design, development, management and growth of a portfolio of external commercial partnerships driving value to Qantas Loyalty, the frequent flyer member and the partner. The position is responsible for driving growth via the identification, negotiation, contracting and onboarding of new partnerships and the development, retention and value optimisation of a portfolio of existing partnerships.
Further to this, this role will play an active role in broadening the Qantas Group’s Hotels and Holidays offering into other travel verticals, ensuring Hotels and Holidays offers solutions across the broad travel needs of customers.
The Senior Partnership Manager is the primary point of contact for allocated key accounts & third party suppliers and is actively focused on developing the Hotels & Holidays proposition in market and executing against the Sales and Partnership mission, focused on delivering revenue growth and margin optimisation outcomes
You’ll have:
10 years + experience in the travel industry, in particular an online travel agency with strong knowledge of Online travel agency distribution
Experience in a Commercial, Business Development and Strategic role
Business related degree or relevant tertiary qualification
Significant capability and experience in partnership management, commercial awareness, contracting and negotiation, strategy development and implementation
Capable of redesigning business practices to deliver breakthrough results
Understands market interrelationships and implications; identifies emerging market opportunities
Contributes to strategy beyond own area; contributes to the development of segment strategy
Capable at acting as a functional business partner; contributes to broad business perspective
Capable of building partnerships as well as exhibiting strong stakeholder management
Able to support specific development needs and provide coaching to a tailored development plan
Capable of mobilising individuals to change; builds group momentum for change
Ability to manage and prioritise diverse business objectives and resolve complex issues
Ability to engage people through communication and leadership skills and influence positive outcomes
Able to build enduring customer relationships; acts as a customer advocate
Strives to empower teams to performance; inspires high performance teams
Demonstrates an innovative, collaborative and responsive style
Takes ownership of, and personal accountability for decisions and actions
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Applications close on the 7th of February
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
