Senior Practice Manager - Gp Clinics

A 12-month fixed term contract has arisen for a Senior Practice Manager to join our Bupa Health Centres team. Based in Melbourne you are welcome to work from home or our CBD office however please note this role will require travel.  

As the Senior Practice Manager, you will play a pivotal role in overseeing the efficient operation of Bupa Health Centres. You will be responsible for the administrative, operational, financial, clinical quality and safety aspects of the Centres and lead the delivery of a primary care (GP) service recognised for its exceptional customer experience, outstanding client outcomes and highest level of clinical safety and quality.

This is a key Bupa leadership role delivering exceptional performance, ensuring Bupa is loved by customers and employees love working at Bupa. 

What will your day look like:

Operational Management:

• Support Practice Managers and Service Delivery teams with day-to-day practice operations, ensuring the smooth functioning of the Centres and manage scheduling, patient flow, and allocation of resources to optimize efficiency.
• Support the development and deployment of a central operating model which delivers safe and effective care combined with exceptional customer experience.

Financial Management:

• Support Service Delivery teams with developing practice budgets and review and monitor the financial performance (P&L) of the practices in line with approved annual budgets.
• Support head office functions with business modelling assumptions.

Patient and Customer Relations:

• Support the consistent application of patient feedback, complaints, and concerns mechanisms, working to enhance customer experience across the healthcare centres.
• Implement patient satisfaction initiatives and strategies to improve patient experience and monitor and evaluate patient retention activities.

Technology and Systems:

• Oversee the maintenance of electronic health records (EHR) systems and other supporting software.
• Provide advice and UAT where required into PMS and other technology solutions.

Compliance and Regulation:

• Support the practices to comply with healthcare regulations, clinical safety and quality initiatives and privacy laws
• Keep updated with changes in healthcare policies and regulations and make necessary adjustments to ensure compliance.

Strategic Planning and Development:

• Contribute to the development and implementation of the Healthcare Centre's long-term strategies and goals.
• Support in identifying opportunities for growth, expansion, or improvement and provide input into developing plans to achieve them.

You may also carry out any other duties reasonably requested by Bupa from time to time. 

Why work at Bupa? 

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing, and futures.

Our health is the most important thing we have and at Bupa, caring is at the centre of everything we do – helping people live longer, healthier, happier lives and making a better world. We also know that to care for our customers, we must first care for our people. That is why Bupa has launched Viva Healthier and Happier – our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health – from mental and physical, to financial, social and environmental wellbeing.

Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

What do I need? 

• Demonstrated experience as a Practice Manager within the Primary Healthcare environment, with a focus on multi-disciplinary GP clinics.
• Strong leadership skills and exposure to people management within the health industry
• Business management skills including the responsibility of managing the profit and loss outcomes of a small-medium size practice or health service 
• Demonstrated commitment to, and practice of, leadership driven culture and building collaborative working environments 
• Proven ability to set clearly defined objectives and measures to drive business outcomes, with a focus on customer experience
• Knowledge of healthcare regulations and compliance.
• Effective communication and interpersonal skills.
• Proficiency in using healthcare management software (Best Practice) and technology.
• A degree in healthcare administration, business management, or a related field is preferred but not essential.

About Bupa Asia Pacific 

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.