Senior Manager, Experience Design Practice

We have a fantastic opportunity at nbn for a Senior Manager to lead the Experience Design Practice reporting to the General Manager Technology Delivery RSP Experience and Simplicity. 

A bit about your role 

As the Practice lead, you are responsible for managing a team of high-performing Experience Design (XD) practitioners. You will aim to foster a culture of collaboration and forward-thinking to achieve collective excellence. In your role, you will promote product thinking, and user-centred design to shape and evolve nbn’s application and service landscape. You will lead and nurture communities of practice, and drive accessibility initiatives. Moreover, you will be responsible for achieving high-performance metrics across the team. 

In this role, you will have the opportunity to create and implement an Experience Design strategy to drive innovation and value for nbn. This will see you champion the practice across development teams, technology teams, and the business and serve as its ambassador. This will include effectively communicating the team's skills and value proposition to seize strategic business opportunities. 

A bit about you 

The successful candidate will bring a background with hands-on experience in user experience (UX), customer experience (CX), or human-centred design. You have a deep understanding of user experience principles, user interface design, interaction design, and design research. Experience leading a high-performing team and the ability to collaborate effectively with cross-functional stakeholders is essential.

You excel at collaborating with agencies and suppliers and can speak and engage audiences at industry events. You have experience working on accessibility programs, driving accessibility uplifts, and leading communities of practice across business units and teams. 

You will bring a strategic mindset and can develop a strategic vision for the XD team aligned with the business objectives and application/service needs. A strong ability to effectively navigate complex organizational dynamics, build consensus, and drive alignment toward creating exceptional user experiences will be valuable. 

Life atnbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. We’ve created Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application (via ***********@nbnco.com.au) and we will adjust to meet your needs.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Take your next steps with nbn

Please note that this role will be a permanent position and applications for this role will close at midnight Thursday, 21st March 2024.