AddressCompany Overview:
Brainfit Kids Australia is an innovative allied health practice dedicated to enhancing the cognitive, emotional, and developmental well-being of children and adolescents. Through personalized programs and compassionate care, we empower young minds to thrive and reach their full potential.
Learn more here:
https://brainfitkids.com.au/
Position Overview:
We are excited to introduce a new opportunity for a Practice Manager/Senior Receptionist to join our Brainfit Kids team on a permanent part-time or casual basis. This role will play a pivotal part in the establishment and growth of our practice, with a focus on rostering, NDIS coordination, and providing essential support to the practice owner. The ideal candidate will be proactive, highly organized, and passionate about making a positive impact on the lives of children and families.
Key Responsibilities:
- Rostering and Staff Management:
- Develop and maintain staff schedules and rosters to ensure optimal coverage for our programs and services.
- Coordinate staff availability, leave requests, and last-minute scheduling changes with efficiency and flexibility.
- Communicate effectively with team members to ensure clear understanding of their roles and responsibilities.
- NDIS Coordination:
- Serve as the primary point of contact for NDIS participants, families, and support coordinators, facilitating the delivery of allied health services.
- Ensure compliance with NDIS guidelines and documentation standards, maintaining accurate records and reports.
- Executive Support:
- Act as the "right hand" to the practice owner, providing comprehensive administrative support and assisting with strategic initiatives.
- Assist with the development and implementation of policies, procedures, and quality improvement initiatives.
- Client Services:
- Provide exceptional customer service to clients and their families, addressing inquiries, scheduling appointments, and resolving issues promptly and professionally.
- Coordinate the intake process for new clients, ensuring a seamless transition from initial contact to program enrolment.
- Maintain confidentiality and sensitivity when handling client information and concerns.
- Administrative Operations:
- Oversee the daily administrative functions of the practice, including reception duties, billing, and invoicing.
- Utilize practice management software to maintain accurate client records, manage appointments, and generate reports.
- Streamline administrative processes to improve efficiency and effectiveness, identifying opportunities for continuous improvement.
Qualifications and Skills:
- Previous experience (at least 2 years) in an administrative role within the healthcare industry, with exposure to rostering and NDIS coordination.
- Knowledge of NDIS guidelines and documentation standards, with the ability to navigate NDIS portals and systems.
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively in a dynamic environment.
- Strong interpersonal and communication skills, with a focus on delivering outstanding customer service.
- Proficiency in using practice management software and other relevant computer applications.
- Proactive attitude, with the ability to work independently and collaboratively as part of a team.
- Relevant qualifications in healthcare administration or a related field are desirable.
Benefits:
- Competitive salary package aligned with experience.
- Flexible working arrangements, including permanent part-time or casual options, with some 'work from home' hours.
- Opportunity to be part of a dynamic and growing allied health practice focused on making a positive impact on the community.
- Supportive and collaborative team environment dedicated to professional development and growth.
How to Apply: If you are enthusiastic about joining our team and contributing to the success of Brainfit Kids Australia, please submit your resume and cover letter. We look forward to reviewing your application and discussing how you can play a key role in shaping the future of our practice.
