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SalaryThe Customer Service Operations team provides governance and oversight of all centrally delivered products and services in addition to managing the delivery of many of these services. We pride ourselves on applying best practice in transactional and back-office service delivery with a focus on exploring opportunities to streamline and digitise our service offering.Job details Position status Fixed Term Temporary
Position type Flexible-full-time,Flexible-part-time
Occupational group Customer Service/Call centre
Classification AO3
Workplace Location Brisbane - North
Job ad reference QLD/575135/24
Closing date 15-Jul-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration 6 Months with possible extension
Contact person Amanda Zappala
Contact details Phone: 07 3066 4790
Access theSome of your responsibilities will include:
- Providing or interpreting information for customers in a professional and supportive manner via a range of channels including but not limited to telephone, mail & electronic.
- Providing verbal and written advice to customers and stakeholders in a timely and efficient manner in accordance with departmental policies, procedures, and standards.
- Contributing positively to a supportive team-based work environment including adherence to shift times and key performance indicators.
- Ensuring security procedures and confidentiality are observed about information provided to customers whilst ensuring compliance with departmental policies, practices and procedures relating to human resources, finance and information technology.
- Identifying and suggesting improvements that may help streamline processing operations, including implementing more efficient processes or automation where applicable.
