Senior Product Manager

We welcome fearless thinkers.
For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.
We work on real cases, achieving important and positive results in real people's lives, which is why we are one of Australia's most respected law firms. Maurice Blackburn, experience you can count on.
About the role
We are looking for an experienced and engaging Senior Product Manager to join our Client Acquisition team. The Senior Product Manager will be responsible for growth in qualified client targets across all channels. They will also be responsible for executing on a roadmap of continuous improvement initiatives, as part of our overall transformation program.
If you enjoy understanding customer mindsets, and you are passionate about driving change and sales performance in a customer-obsessed services business, this could be your new role!
Responsibilities

• Ownership of the product roadmap and strategy for the experience from lead generation through to client acquisition, and the commensurate pipeline performance metrics
• Work closely with marketing and channel managers on data, processes and systems to drive personalised omnichannel client experience
• Contribute to the development of new customer engagement and sales-related platforms and solutions
• Establishment of experimental test and learn cycles to drive, measure and optimise conversion performance
• Analyse experiment performance, report on results, and share learnings with the wider business
• Collaboration with partner relationship management, business process and legal services teams to optimise the pipeline management process
• Drive growth through continuous optimisation of our channel strategy
• Understanding of client personas, segments, and user journeys, ensuring our client engagement strategy is optimised
• Identify and deliver improvements to relevant metrics - to ensure this becomes the main driver for feature and product improvement.

The experience we are looking for

• Extensive product management experience, driving agile practices and capability uplift.
• Background in digital and call centre customer acquisition with modern techniques and systems.
• Proficient in customer and marketing analytics, promoting data-driven decision-making.
• Passionate customer advocate, skilled at building connections and influencing senior stakeholders.
• Exceptional ability to translate data into actionable insights.
• Strong communication skills with a consultative/collegiate style.
• Tenacity and resilience in driving change and new ways of working.

Our People Commitment comes with the following benefits:

• Ongoing coaching and career development opportunities
• 22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy
• End of Year leave, 1 day first year, 4 days after 2 years
• Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement
• Discounted gym membership
• A hybrid flex working model
• Salary Continuance & Life Insurance
• 17.5% Annual Leave Loading

… just to name a few. *T's & C's apply
Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.
We love that you have a life outside of work and we're happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged.
Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference? Apply now.
Our Circle Back Initiative partnership means we're committed to responding to every applicant.
Advertised: 05 Dec 2023 AUS Eastern Daylight Time
Applications close: