AddressIt starts with YES!
At Optus, we have an ambitious goal to be Australia's most loved everyday brand. Our Customer Success division plays a key role in bringing that vision to life, being responsible for our digital channels and accelerating the responsible use of AI across Optus.
This is your opportunity to join an award-winning AI team that is driving Optus towards a vision of becoming an AI-native Telco.
As a Senior Product Manager, you will drive the development of AI-driven digital experiences, lead strategic initiatives in the AI space and ensure alignment with Optus' service and sales strategies to enhance customer engagement and digital leadership.
Your day in the life of Senior Product Manager, Digital AI:
Support the AI Digital strategy and broader alignment with Optus Service and Sales strategies
Ensure the roadmap of allocated initiatives clearly delivers business and customer value, in line with a squad's Objective/Key Result Areas
Drive thought leadership and develop AI Digital experiences for Optus customers across all products
Drive Optus to be a digital leader in seamless innovative digital service and sales
What makes you perfect for the role?
Experience in the development of product strategy including pricing, product features, channel development and promotion
A passion and desire to be an early adopter and leader in the AI space
Ability to lead cross functional virtual teams and resolve, prioritise and articulate business requirements
You are empowered and thrive working in collaborate teams, you are solution oriented and have a continuous improvement attitude
Innovation and continuous improvement is what sets you apart from your peers when it comes to Customer Experience - everything you do derives a better experience for the customer
Optus is a place where we let you do you. We offer a range of benefits including:
3 days in the office, 2 days remote - with flexible hours to suit!
Inclusive paid parental leave, up to 14 weeks for the primary care giver
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal'
Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn a MBA micro-credential via OptusU (University)
Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn!
Intrigued but don't tick every box? We are building our AI capabilities and value diverse perspectives. If you're driven to join us on this journey, apply now - your passion matters more than a perfect match.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email ***************@optus.com.au along with your preferred method of contact and we will be in touch.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
