Address About the role
As a Senior Public Trust Officer, you'll be an integral part of the CED Program, not only administering a caseload of complex files but fostering positive relationships, contributing to change processes and enhancing the overall customer experience. This role includes supervision and you will be required to support and encourage fellow Trust Officers to meet their full potential.
You will be required to respond promptly to inquiries and exercise judgement in decision-making by utilising and applying legislation, policies and procedures to achieve customer-focused outcomes. Your financial aptitude and ability to think outside of the box will be crucial in managing complex cases. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.
This is a permanent full-time opportunity commencing as soon as possible based in Ipswich.
About you
You are an individual with sound analytical and conceptual skills, a strong customer focus and the ability to work well in a team environment. Thriving in a fast-paced environment with competing priorities, you demonstrate exceptional multitasking and organisational abilities and take pride in delivering impactful services to the Queensland community.
To excel in this role, the following attributes will be your keys to success:
Work collaboratively and independently to achieve organisational goals
Proactively committed to delivering high-quality customer service.
Proficient conflict resolution, negotiation, and influencing skills for de-escalation
Possess a positive, empathetic attitude with a solution-focused approach.
Uphold a strong work ethic and demonstrate unwavering dedication to the role and the organisation.
Ability to maintain focus and optimism under pressure, ensuring steady performance.
Meticulous attention to detail, thriving in the bustling environment of daily tasks.
Ability to interprete and apply legislation, policy, and procedures within delegated limits.
What we offer
A fulfilling role where your skills directly impact lives
Dynamic work environment with diverse responsibilities
Opportunities for personal and professional growth
Supportive cultures prioritising employee mental health and wellbeing
How to apply
If you are interested in working with us, please provide the following information:
Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
A cover letter (no more than one page) outlining recent examples of your ability to demonstrate the ‘Key capabilities' required to perform the ‘Key responsibilities' of the role, as outlined above.
Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.
The Queensland Public Trustee (QPT) is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.
