AddressAbout the role…
As the Quality Assurance (QA) Analyst, you will be an integral part of the successful execution of our Enterprise QA Framework. This includes executing Quality Assurance tasks including QA reviews, analysing the data collected and preparing findings or recommendations to various stakeholder groups to meet the QA framework requirements. You will work collaboratively with the Business and Embedded Finance team, and the EQA Team to execute the QA framework. The QA will be performed over services performed by Small Business Banking internal teams as well as services performed by our external Partners.
By executing key elements of the EQA Approach, we ensure that QA is a valuable source of information and insights to the team. It can identify opportunities to improve our policies, products, and services. It also helps to build the confidence and capability of our people, so that they are supported in their goals.
In this role you will work closely with the Operations and Partnerships Team and teams across Business and Embedded Finance as well as the Enterprise Quality Assurance Team within COO to deliver on key elements of the EQA Framework. You will ensure QA reviews are completed to the required volume, time and quality standards.
You’ll contribute to supporting stakeholder’s business and strategic initiatives to deliver insights, reporting, analysis, and your sound risk management behaviours and demonstrated risk awareness.
You will also identifying continuous improvement of our ways of working, processes, and tools.
About you…
5+ years’ experience in a business lending, operations, financial assistance/collections, or Quality Assurance role in financial services.
Strong understanding of business financial information, business loan assessments and business structures.
Strong understanding of Financial Assistance and Collections activities and relevant Debt Collections guidelines.
Previous experience as a credit risk assessor with capability and experience assessing small business lending.
Experience in management of business relationships.
Relevant tertiary education (IT, Commerce, Business) desired
Working knowledge of relevant Finance industry standards, acts, codes and legislation (e.g. APRA, Consumer Credit Code, Credit Union Code of Practice, Privacy Act, Trade Practices Act, FSRA.
What’s in it for you?
We want you to make an impact. You can be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.
You will be able to make a bigger difference with us! While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.
We believe that investing in our people is central to upholding our great culture. To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options. Read more about these exciting benefits on our careers site!
At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.
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