Senior Quality Specialist, Technical Services - Anz

This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
The Role
An excellent newly created opportunity has arisen for a Senior Quality Specialist to join our APAC Technical Specialist team. In this role, you will work towards actively participating in the design, implementation and/or maintenance of the quality processes in the field service and service center operations across Australia and New Zealand.
Key Responsibilities:
Provide quality support to Field Service and Service Centre operations across Australia and New Zealand
documentation, procedures, training, internal and external audit, CAPA and non-conformities, post marketing surveillance activities (product complaints, medical device vigilance, and Field Actions), supplier qualification, validation process (IQ, OQ, PQ protocols), change control process and risk assessment
Support and ensure compliance of field and service center operations processes such as: Device Release, Labelling, Storage areas, Calibration, Decontamination, Equipment Validations, Repair, PM and/or Spare parts management
Keep track of Quality KPIs- trending and actions (use of TS systems)
Act as local QMR for Technical Service, Australia and New Zealand.
Support and /or lead local / regional Service QA and Operational projects / initiatives as required
Maintain a strong relationship with the local Services team (field operations and service center operations), and relevant Stakeholders.
Key Requirements of the role include:
Tertiary education in Electrical/Electronic Engineering or relevant technical/technology degree
3-5 years in similar quality role within Medical Devices or Pharmaceuticals is preferred
Experience in technical service/ manufacturing environment/Medical Device or Electro-mechanical products is desirable
Ability to understand and troubleshoot technical systems
Excellent communication and interpersonal skills
Professional and pleasant demeanour
Strong organizational skills and attention to detail
Ability to work effectively in a fast-paced environment
Proficiency in Microsoft Office applications is a plus.
Why Baxter?
At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected. We are committed to a culture where all employees can collaborate and work together effectively. Relationships are a key component in how we operate in Baxter and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new ideas and perspectives.
Baxter is an organisation that makes inclusion and diversity a priority and that seeks to promote and improve gender equality in the workplace.
We are proud to be recognised among the top 120 companies for the seventh consecutive year as an Employer of Choice for Gender Equality for delivering support structures for working families; stronger actions to address pay inequalities; and strategic recruitment and promotion practices that help to encourage the full participation of women at work. We are also pleased to be the winner of the 2021 & 2019 Women in MedTech Champion Company Award.
Baxter recognises the importance of flexible work arrangements, and we offer part-time, flexible hours and work from home hybrid arrangements to support the balance of work and personal commitments.
We are proud to introduce BaxFlex, where we maintain our workplace flexibility philosophy while also realising the benefits of connecting in-person on-site.
Situated in Western Sydney, and featuring and onsite cafeteria and café, gym, we offer a dynamic and future focused work environment offering workplace flexibility, development & career growth, volunteering leave, 12 weeks parental leave, income protection insurance and a strong value driven culture focused on diversity, equality, and inclusion.
Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law. Baxter encourages applicants of all ages.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.
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