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Form of workAre you an experienced receptionist passionate about delivering exceptional administrative support within the healthcare sector? Canberra Hand Therapy is seeking a dedicated and professional Senior Receptionist to join our dynamic team. This is a full-time, permanent position based in the heart of Canberra.
About Us: Canberra Hand Therapy is a leader in the field of hand and upper limb rehabilitation. Our clinic is committed to providing the highest standard of patient care, and our team of therapists are experts in managing conditions from the shoulder to the hand. We are a vibrant and patient-focused clinic, dedicated to fostering an environment of healing and comfort for our clients.
Key Responsibilities:
- Lead the reception area and ensure a high standard of patient service and care.
- Manage patient appointments, including scheduling, rescheduling, and handling cancellations.
- Efficiently handle incoming calls, emails, and face-to-face inquiries, providing accurate information and assistance.
- Maintain patient confidentiality and handle sensitive information with discretion.
- Liaise with therapists and other healthcare professionals to ensure seamless patient care.
- Oversee patient billing and handle financial transactions.
- Maintain the cleanliness and organization of the reception and waiting areas.
- Train and mentor junior administrative staff.
- Assist in the implementation of new administrative processes and systems to improve efficiency.
The Ideal Candidate:
- Has at least 3 years of experience in a receptionist or administrative role, preferably in a healthcare setting.
- Possesses excellent communication and interpersonal skills.
- Is highly organized, with the ability to multitask and prioritize effectively.
- Shows proficiency in using healthcare management software and Microsoft Office Suite.
- Demonstrates a compassionate and professional approach to patient care.
- Holds a commitment to maintaining confidentiality and adhering to privacy laws.
- Is proactive, with a keen eye for detail and a problem-solving attitude.
- Has experience in leading a team and possesses strong leadership skills.
What We Offer:
- A supportive and collaborative work environment.
- Opportunities for professional development and growth.
- Competitive salary and benefits.
- A pivotal role in a reputable and growing healthcare practice.
If you are a motivated individual who takes pride in contributing to a high-performing team, we would love to hear from you. Please submit your resume and a cover letter to ***@canberrahandtherapy.com.au detailing your suitability for the role and your interest in Canberra Hand Therapy.
Apply now and take the first step towards a rewarding career with us!
Canberra Hand Therapy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Applications close 01.03.2024.
Note: Only shortlisted candidates will be contacted for an interview.
