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Form of workYou'll be the essential link between our service customers & workshop. Fast-paced role, managing customer from end to end, up-selling & admin duties
An excellent opportunity exists with Patterson Cheney Toyota, 2022 Toyota Dealership of the Year AND the Toyota President's Award for a like-minded individual wanting to continue the success.You have a proven track record in a Dealership Service Advising capacity, working as part of a team in a high-volume environment, and you have strong attention to detail.
About the role:
Reporting to the Service Manager, you will be responsible for the following:
- Working within Patterson Cheney policies, guidelines and standards
- Scheduling customer service repair orders, obtaining a clear brief from the customer as to any issues
- Keep a close eye on the progress of the service department
- Preparing invoices and closing allocated repairs
- Be transparent and honest with the customer with estimated completion times and provide updates as required
- Ensuring the customers' expectations are exceeded throughout the experience
- Providing support to other Service Advisors
- Assisting Workshop Manager in resolving any customer-related concerns
The ideal candidate will have the following attributes:
- Must have previous dealership experience in a similar role
- Exceptional customer service skills
- Strong communication skills - both written and verbal
- Sound organisational skills and time management
- Demonstrated ability to mentor and coach staff
- Ability to neutralise conflict
- Strong focus on creating customer experiences
What's in it for YOU?
- Base + Overtime + Commissions and Car
- Outstanding career growth opportunities throughout the group
- Extensive training
- Access to dealership discounts
- Job security with a strong and growing independent family-owned business
- And above all, lots of support, opportunity and fun.
Please attach a resume, which will be directed to Sam Barbagallo, Talent Acquisition Specialist.
The successful applicant will be required to undertake a National Police Check.
Why join the Patterson Cheney Group?
Patterson Cheney Group currently has over 750 employees. We are proud to be one of Australia's largest automotive businesses with multiple brands (Toyota, Mercedes-Benz, Holden, Isuzu and multiple truck brands). We have serviced our customers since 1915, and our success has been built on a strong foundation of customer service. With strong independent family business values and behaviours, we emphasise enjoying our work.
We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.
