Address- Salary $101,114.00 per annum + 11.5% super
- Full time, Fixed term role till April 2025 (parental leave replacement)
- Vacancy is open to current RMIT Training employees ONLY
- We also offer benefits such as salary packaging, purchased leave, discounts on commuter club, gym memberships, and an Employee Assistance Program.
- Our Values - Passion | Impact | Inclusion | Integrity | Courage | Imagination |
About RMIT Training
RMIT Training provides a range of dynamic English and Foundation Studies (FS) pathway programs designed for students to meet the entry requirements for RMIT University and assist them to pursue their life and study goals.
We pride ourselves on delivering real-life, work-ready, practical English skills for the challenges and opportunities our students will take on, in a supportive and structured learning environment.
We offer challenging and rewarding career prospects that enable personal and professional growth, as well as leadership development opportunities
About the Role
The Senior Student Services Advisor (Foundation Studies) (SSSA FS) assists and supports the Associate Director, Quality Assurance and Standards, to facilitate a high-quality student experience by overseeing the operations of the Student Services administration team. The SSSA FS is a member of the Student Services management team and will have a close working relationship with the other members of the management team.
About You
To be successful in this position you will have:
Essential
- Highly developed administrative, time management and organisational skills
- Highly proficient in MS Office; specifically, Excel. Basic data analysis and reporting skills in Excel
- Demonstrated experience in the use of databases in an educational setting
- Ability to effectively and independently analyse and solve problems
- Demonstrated ability to lead, delegate responsibility, and provide support plus encouragement to direct report(s).
- Excellent interpersonal, written, and spoken communication
- Extensive customer service experience and skills
- Demonstrated ability to initiate, document and advise on changes to work processes
- Detailed understanding of the ESOS Act 2000, National Code of Practice and other relevant standards
- Ability to maintain the security and integrity of confidential information and records
- Demonstrated commitment to continuous improvement and best practice principles
- Experience working with internal and external clients of diverse cultural backgrounds
- Experience in working in a fast-paced educational setting
- Current Working with Children Check
- Relevant tertiary qualification or equivalent experience
Desirable
- Ability to communicate in a language other than English
- Previous experience using StudyLink, SAMS and Intrinsiq databases
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link. For further information about this position, please see Position Description below.
https://www.rmit.edu.au/content/dam/rmit/au/en/careers/position-descriptions/pd-senior-student-services-advisor-fs-june-2024-final.pdf
For more information:
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
RMIT is a Disability Confident Recruitment Team, and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at ***************@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
Please read our Child Safety Policy - https://www.rmit.edu.au/about/our-locations-and-facilities/facilities/safety-security/child-safety
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
Applications Close:24 June 2024 11.59 pm
RMIT Training is a successful provider of a range of education solutions supporting lifelong development goals to students, academics and professionals located in Melbourne and overseas.
Our people are integral to the success of our Company. We are experienced professionals who are committed to providing the highest standard of service and support to our clients and colleagues. At RMIT Training we offer a friendly, supportive and flexible working environment and culture with a range of employee benefits including access to health and wellbeing services and discounts, discounted travel, professional development opportunities and more.
