Senior Solution Engineer

• Join an interesting MSP.
• Your role is an early hire in the growth of this division who are part of a much bigger DMS & Cloud business.
• You will work on mixed projects as well as Support work, have the chance to lead projects, teach younger Engineers as well as contribute to the strategy of the business moving forward.

Position: Level 3 Senior Solutions Engineer

Responsibilities:

• Provides general project-based work and technical support to clients within WA.
• Assists in mentoring and developing the support team.

Opportunity:

• Lead position in the organization.
• Drives new ideas and business solutions internally and for clients.

Company Profile:

• Predominantly a reseller/managed services company.
• Supports various industries including Legal, Accounting + Finance, Mining, Engineering, and more.

Client Needs:

• Require staying current with modern technologies and solutions.
• Rely on us for provisioning and ongoing support.

Work Environment:

• Office-based and onsite roles.
• Flexibility provided for life challenges.

Company Culture:

• Arranges fun events.
• Social gatherings at the end of each week.

Key Responsibilities:

• Designing and deploying Microsoft-based solutions, both on-premise and cloud-based, encompassing Microsoft Server, M365, Entra, Azure, Intune, etc.
• Providing network and security consulting for small to medium businesses.
• Assisting in backup strategies and providing recovery support when necessary.
• Mentoring junior engineers to handle senior engineer tasks effectively.
• Supporting the Helpdesk team on complex tickets and offering consulting services as needed.
• Guiding Level 1 and 2 team members in resolving technical issues and improving their technical competencies.
• Providing pre-sales support to the Sales Team.

Skills Required:

• Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical users.
• Proven troubleshooting and problem-solving abilities.
• Proficiency in Windows client/server operating systems and Microsoft Office applications.
• Experience with Windows Server 2016/2019 deployments.
• Familiarity with industry-standard software such as Veeam, Shadow Protect, Datto, MFA, Sophos, etc.
• Proficiency in Active Directory, Exchange, Microsoft 365, Azure AD, and Group Policy.
• Knowledge of Hyper-V or VMware virtualization technologies.
• Familiarity with ConnectWise Automate or similar solutions.
• Knowledge of developing PowerShell scripts/modules.

This is a Permanent role. They work on a Hybrid model. Offices are based in the Perth CBD.

Send me your CV and let's chat about it.