Senior Solutions Engineer

• Position: Level 3 Senior Solutions Engineer
• Responsibilities:
  • Provides general project-based work and technical support to clients within WA.
  • Assists in mentoring and developing the support team.
• Opportunity:
  • Lead position in the organization.
  • Drives new ideas and business solutions internally and for clients.
• Company Profile:
  • Predominantly a reseller/managed services company.
  • Supports various industries including Legal, Accounting + Finance, Mining, Engineering, and more.
• Client Needs:
  • Require staying current with modern technologies and solutions.
  • Rely on us for provisioning and ongoing support.
• Work Environment:
  • Office-based and onsite roles.
  • Flexibility provided for life challenges.
• Company Culture:
  • Arranges fun events.
  • Social gatherings at the end of each week.

Key Responsibilities:

• Designing and deploying Microsoft-based solutions, both on-premise and cloud-based, encompassing Microsoft Server, M365, Entra, Azure, Intune, etc.
• Providing network and security consulting for small to medium businesses.
• Assisting in backup strategies and providing recovery support when necessary.
• Mentoring junior engineers to handle senior engineer tasks effectively.
• Supporting the Helpdesk team on complex tickets and offering consulting services as needed.
• Guiding Level 1 and 2 team members in resolving technical issues and improving their technical competencies.
• Providing pre-sales support to the Sales Team.

Skills Required:

• Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical users.
• Proven troubleshooting and problem-solving abilities.
• Proficiency in Windows client/server operating systems and Microsoft Office applications.
• Experience with Windows Server 2016/2019 deployments.
• Familiarity with industry-standard software such as Veeam, Shadow Protect, Datto, MFA, Sophos, etc.
• Proficiency in Active Directory, Exchange, Microsoft 365, Azure AD, and Group Policy.
• Knowledge of Hyper-V or VMware virtualization technologies.
• Familiarity with ConnectWise Automate or similar solutions.
• Knowledge of developing PowerShell scripts/modules.

This is a Permanent role. They work on a Hybrid model. Offices are based in the Perth CBD.

Send me your CV and let's chat about it.