Do work that mattersCommBank Technology is responsible for the world leading application of technology and operations across every aspect of CommBank from innovative product platforms for our customers, to essential tools within our business. CommBank is recognized as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments, to internet banking and mobile apps.See yourself in our teamThe Monitoring and Event Management team is responsible for the establishment and rollout of the IT Monitoring and Event Management control. The team is comprised of three key functions:
- Monitoring and Event Management Control Governance
- Service Transition
- Command Centre Automation
The team also works closely with our neighbouring team; the Flightdeck, who perform 24x7 operations and monitoring for the Bank’s IT Services. Specifically, the Monitoring and Event Management team provide a Service Transition and automation capability for the Flightdeck.To enhance the capability of the team we are looking for a
Senior Staff Specialist Engineer (Lead) who will drive the teams’ initiatives and work effectively with other squads to improve our monitoring and
Observability Practice.What does success look like?This role is responsible for leading of the development, maintenance and governance the IT Monitoring and Event Management control and oversight into the overall effectiveness of observability, monitoring, and event management, which includes but is not limited to:Development of the Monitoring, Observability & Event Management Control, Policy, Standard and Procedures; ongoing maintenance and continual improvementCreation and maintenance of Technology-specific logging, monitoring, alerting standards and patterns for various technology stacks from legacy to modernDevelopment/codification of standardized dashboards and alert templatesReporting, compliance tracking and governanceMonitoring coverage reviews and post-mortemsMonitoring consultations and targeted upliftsDevelop and maintain event correlation rules and logicDriving the initiatives and providing thought leadership to the more junior members of the teamWe’re interested in hearing from people who have:Previous experience as an SME in a monitoring related domain (e.g. observability, monitoring, event management, etc)Solid experience with day-to-day technology operations with expertise in at least one technology domainExperience in a leadership role within an enterprise with demonstrated ability to influence outside of direct reporting linesExperience with monitoring tools such as SCOM, Splunk, App Dynamics, Prometheus, Grafana, SolarWinds, NetScout, ServiceNOW ITOM, etc.Sound knowledge of systems management processesWorking knowledge of IT Service ManagementSound understanding of operational disciplinesSolid problem solving and customer service skillsSound understanding of monitoring tools and best practicesIf this sounds like the role for you then we would love to hear from you. Apply today!If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 03/07/2024
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