Senior Support Analyst - Srims

About us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
About the role
The Information and Technology Services (ITS) team are responsible for the adoption, support and maintenance of DGS systems and technology and their use by customers and the public.
This role will be the starting point for level 2 support and a key member of the State Resource Information Management System (SRIMS) operational team. The SRIMS support team are responsible for the management and support of SRIMS which is a whole of government system used to manage the key financial outputs for the State – e.g., the Victorian State Budget and the Departmental Annual Financial Reports.
About you
To be considered for the role, you must be able to demonstrate:

• Excellent interpersonal and communication skills with the ability to work proactively to provide advice and support to customers, colleagues, and service providers.

• Demonstrated ability to think logically and apply that thinking to tasks.

• An understanding of the customer service requirements of the position and a demonstrated record of strong commitment and achievement in meeting customer needs.

• Ability to work with limited supervision and as part of a team to manage workload and priorities.

• Experience with ServiceNow or a similar ITSM ticketing system.

Mandatory requirements

• Experience with Level 2/3 support of an enterprise level software platform for users at all levels of the organisational hierarchy.
• Experience in the Oracle cloud environment and knowledge of financial systems or processes would be highly regarded

This position is only open to applicants with relevant rights to work in Australia.
For specific responsibilities please review the attached position description.
How to apply
Apply before the advertised closing date 11:59pm on 28 January 2024. All applications should include:
a resume; and
a cover letter which addresses the key selection criteria (within three pages)
All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the JSE.
Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.
Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.