Address
Form of workAbout the Role
Blue Connections is a provider of best-in-class IT solutions to Australian Enterprises, local and state government departments. We are proud to serve some of Australia's best known and established organisations navigating the challenges of business growth for the past 25 years.
We have many Tier 1 industry partnerships, accreditations and certifications which include Lenovo, HP, HPE Cisco, Microsoft, Palo Alto Networks and Fortinet.
About You
You will be at the top of your game as a Senior Desktop Support Engineer and you know how to give a customer a fabulous experience!
You will have excellent technical and interpersonal skills and have attention to detail that is second to none.
About us
Blue Connections has been recognised as a finalist at the 2022 ARN innovation Awards, 2022 AFR Most Innovative Companies and most recently our Enterprise Service Desk has been awarded the 2022 Service Champion for the Customer Service Team of the Year – medium – from the CSIA Customer Service Institute of Australia.
Blue Connections is an inclusive employer offering great career opportunities, work-life balance and an active and vibrant work culture. This opportunity represents the chance to impress us with your potential.
We are seeking a highly motivated and detail-oriented Desktop Support Engineer to join our team. The ideal candidate will have experience working in a Windows environment and possess excellent problem-solving skills. This position involves providing technical support to end-users and ensuring that all IT systems are functioning efficiently.
This role specifically will be full-time onsite at a client site in Melbourne CBD, with easy public transport access.
Responsibilities:
- Overseeing daily technical operations working closely with relevant Application support teams and provide Level 2 application support for both GxP and Non-GxP systems
- Responsible for development and implementation of I&T projects that enable the organization's business processes.
- Determining project requirements and developing work schedules for the team.
- Delegating tasks and achieving daily, weekly, and monthly goals.
- Liaising with team members, management, vendors and stakeholders to ensure projects are completed to standard.
- Identifying risks and forming contingency plans as soon as possible.
- Analysing existing operations and scheduling training sessions and meetings to discuss improvements.
- Maintains knowledge of business processes across multiple functional areas and provides technical guidance to the project team.
- Ensures compliance with cQMS and I&T policies and procedures.
- Guides and advises the project team and less experienced staff.
- Assistance with System Validation and Change Management. This will include testing, documentation etc.
- Implement instrument integrations, printer integrations and application integrations as required.
- Work closely with relevant Application support teams.
Requirements:
• Bachelor’s degree in computer science, engineering, or a related field.
• Experience in AWS and similar cloud technologies
• Experience in a regulated environment is preferred, including Laboratory and Manufacturing Execution Systems
• Experience in system integrations and interacting with software API
• Good understanding of Agile software methodologies, ITIL framework and processes
• Experience in a similar role would be advantageous.
• Excellent technical, diagnostic, and troubleshooting skills.
• Strong leadership and organizational abilities.
• Willingness to build professional relationships with staff and stakeholders.
• Excellent communication, motivational, and interpersonal skills.
