Senior Support Leader

Who are we?

Ability Options is a leading not-for-profit organisation which provides employment and disability services to people who need assistance to achieve their aspirations and inclusion the community. People are our greatest asset, as our services create experiences and opportunities for our customers. We keep the people we support at the centre of our hard work by providing Disability and Employment services across NSW.

The role

• Location - Base Site: Marayong, NSW (some travel required across multiple sites)
• Employment: Permanent Full-time, 38 hours per week
• Remuneration: Social, Community, Home Care and Disability Services Industry Award 2010, Level 3

Senior Support Leader (SSL) is a newly created role at Ability Options and is an exciting career development opportunity for our current Support Workers to step into a leadership role. It is a hybrid role, consisting of 50% on roster and 50% off roster duties.

Reporting to the Practice Manager, the SSL will coordinate the day-to-day operations to provide a participant experience that enables their desired outcomes to be met. The SSL will support the Practice Manager with coordinating effective and sustainable rostering practices for their teams. Using your exceptional administrative skills, you will ensure all required customer planning and administrative tasks are completed in timely manner in accordance with Ability Options’ policies, processes and NDIS standards.

You will take on a leadership role, providing ‘hands on’ support, mentoring and coaching Support Workers to ensure the delivery of high-quality services. Additionally, you will build a collaborative work culture, monitor and respond to Work Health Safety (WHS) needs of the staff members with an emphasis on creating a safe and positive workplace culture.

Essential Criteria

• Minimum of two years’ experience in the sector or related sector, or relevant life experience
• Problem solving skills
• Ability to work other team members in a positive/proactive manner to facilitate service excellence and exceed expectations
• Strong written and verbal communication skills
• Current First Aid Certificate and CPR
• Completion of the NDIS Worker Orientation Module
• NDIS Worker Screening and WWC checks and current drivers licence

• Have personal mobile device that meets our system requirements (i.e. for Apple: iPhone 7 or later; for Android: devices released in the last three years)

• Certificate three or four in Disability or Frontline Leadership (desirable)
• Mental Health First Aid (desirable)

Culture & Benefits

Ability Options is a value driven organisation where the people we support are at the centre of everything we do. We have built an inclusive and progressive culture at Ability Options encouraging everyone to continue to learn and develop their career whether that is through coaching and mentoring or leadership training.

In return for skills and experience, our people receive a competitive remuneration package, access to Fitness passport, employee discounts, a rewards and recognition program and the ability to significantly increase your take home pay with not-for profit salary packaging.

If you are passionate and have the desire to unlock possibilities for those we support, then we would love to hear from you!

Ability Options prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender including those who identify as Aboriginal and Torres Strait Islander peoples, and people with a disability.

Ability Options is committed to the safety, wellbeing and inclusion of children and young people. All successful applicants are subject to probity and pre-employment checks. Vaccination against infectious diseases is strongly encouraged.

To apply online, please click on the appropriate link below.