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Form of workPosition: Senior System Administrator (Senior Service Delivery Specialist)
Salary Range: $81,140 - $93,111 per annum pending experience
Tenure: Full Time, Permanent
Commencing Date: As soon as practicable
Location: Ingham
Closing Date: Friday, 31 March 2023 unless filled prior
Townsville Catholic Education supports a diverse region extending from Townsville to the Burdekin and Whitsunday regions in the South, North to Ingham and Halifax, South-West to Winton, and West to the border with the Northern Territory, encompassing Mount Isa and several small, isolated western towns and east to Palm Island. TCE provides a supportive, flexible working environment where care for the individual is an important part of our ethos. We employ motivated people who want to work together to produce excellent outcomes for our students. Our staff are recognised as being central to achieving our mission.
Townsville Catholic Education Office is currently seeking an experienced Senior System Administrator (Senior Service Delivery Specialist) for a full time, permanent position based in Ingham, North Queensland.
About the role
The Senior Service Delivery Specialist (SSDS) is an Information Technology professional who supports services within Gilroy Santa Maria College and other schools in the Ingham region. The SSDS maintains existing services to achieve TCE’s strategic outcomes.
Working with stakeholders, the SSDS has a delivery focus to assist in the provision of creative solutions for improved services and outcomes within Gilroy Santa Maria College, Our Lady of Lourdes Catholic School Ingham, St Peter’s Catholic School Halifax, and St Teresa’s Catholic College Abergowrie. The SSDS will perform routine and non-routine professional tasks governed by approved School and TCE practices and procedures.
The SSDS works with the TCE Information Technology and Services (ITS) and the College Leadership Team to configure, plan, monitor and manage Service Delivery Services at Gilroy Santa Maria College College and the other Ingham region schools. The SSDS works as a high-level technician in the lifecycle of an incident, utilising experience and skills to solve complex technical issues with some emergent specialisation. The SSDS will be utilised as a project build resource and will be required to have hands-on knowledge of software installation, hardware installation and other associated IT platform builds, both independently and as part of a team.
The SSDS will have a high level of input into the Continual Service Improvement Program. As a senior role within Service Delivery, the SSDS will be expected to mentor and train junior employees and ensure documentation is available for skill sharing and training.
The SSDS reports directly to the Service Delivery Lead, Townsville Catholic Education Information Technology and Services.
About You
Experience
At least 5 years’ experience in ICT roles
Demonstrable experience in managing IT infrastructure
Proven history of professional and confidential work ethic
Demonstrated ability to lead and influence small teams.
Knowledge and skills
Knowledge and resilience in managing stressful situations
Knowledge of ITIL v3+ service management processes/practices
Well-developed conflict resolution skills, with the ability to facilitate difficult conversations
Well-developed attention to detail with the ability to balance competing deadlines
An ability to communicate effectively and confidently with a range of employees across the school and wider community
Developed interpersonal skills, including an ability to build and maintain productive relationships with a broad stakeholder group.
Attributes
Enthusiastic, energetic, flexible with a proactive attitude
Willingness to learn and develop in a supported environment
Mandatory Criteria
Current Working with Children Suitability Card or eligibility to obtain same - the successful candidate will require a paid Blue Card before commencement as per the No Card, No Start policy developed by Queensland Government.
Tertiary qualifications in a related field or equivalent experience
Current Driver’s Licence
Ability to work on-call and after hours as required
Ability to travel from time to time within the Catholic Diocese of Townsville
Ability to perform the physical requirements of the role in a safe manner
Desirable Criteria
Windows, Hardware, Security, or other certifications highly desirable
ITIL v4 qualifications
Conflict resolution skills
Attention to detail
Relevant industry experience in the education sector.
Some employees may be subject to pre-employment medical assessments during the selection process. Depending on the nature of the position, it may be necessary for successful applicants to be immunised against certain preventable diseases in order to minimise the risk of transmission.
Please refer to the Position Description for more information.
What we offer
Competitive salary: $81,140 - $93,111 per annum pending experience
Modern facilities and equipment
Superannuation up to 12.75% employer contribution (if an employee co-contribution is made)
Access to long service leave after 7 years of continuous service
14 Weeks’ Paid Parental Leave
Deferred Salary Scheme
Access to corporate health schemes
Induction and Professional Development opportunities
Wellbeing programs.
How to apply
Complete the application form including contact details (phone and email) of two professional referees
Attach a covering letter, of no more than 2 pages, addressing the experience, knowledge and skills to support the key accountabilities of the role identified in the position description.
Upload a current resume
For further information regarding the remuneration package please contact TCEO Human Resources recruitment@tsv.catholic.edu.au
APPLICATIONS CLOSE: 3.00pm Friday, 31 March 2023 unless filled prior.
Applications during the shortlisting phase will be kept confidential.
View other vacancies here.
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