Senior System Support Officer , Queensland Health

The Clinical Information System Support Unit (CISSU) team are seeking a Senior System Support Officer to provide operational configuration management and change processes for the applications that supports the requirements and service activities of supports Pathology, Forensic and Scientific Services and the wider for Queensland Health and Clients.
Job details Position status Fixed Term Temporary
Position type Full-time
Occupational group IT & Telecommunications
Classification AO5
Workplace Location Brisbane Inner City
Job ad reference QLD/EHQ/DHB545115
Closing date 01-Mar-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration 12 Months
Contact person Leanne Foley
Contact details 0730009333
Access the
The role:
You will be responsible for:

• High level interpersonal skills including the ability to effectively communicate orally and in writing and to work collaboratively with key internal and external stakeholders with a view to providing clear understanding of Information Technology related problems and solutions (NHS: Collaborative working 1/2, SFIA Codes: RLMT 4).
• Participate in formal change and problem management practices by developing, troubleshooting, configuration management, testing, validation, and documentation of all changes in responsibility area.
• Support the business analysis of requirements for any new areas of implementation and development by providing input and advice in relation to configuration issues.
• Sound level of competency in the support of information systems, application problem solving, the application of professional judgement and the formulation of application solutions to meet customer needs (SFIA Codes: CSMG 4; SLMO 4).
• Demonstrated ability to follow ITIL Service Operation processes (primarily incident / problem / change, configuration management) including the ability to provide second tier ICT Desktop support in a modern, large network (SFIA Codes: USUP 4; PBMG 4; CHMG 3; CFMG 3).
• Undertake and assist with analysis, development, implementation and support for technical software within the organisation and other systems internal and external to Queensland Health.

Are you right for this role?

• Ability to apply information technology skills to solve technical, network and application problems.
• Experience in providing excellent client service in the provision of configuration and application support within a best practice information technology management framework.
• Proven ability to communicate efficiently and effectively with staff at all levels within and external to Queensland Health, both orally and in writing.
• Demonstrated analytical, conceptual, and problem-solving skills and ability to co-ordinate multiple tasks within agreed priorities, timeframes, and accountabilities.

This role requires the applicant to have knowledge of software configuration as well as sound IT skills
Specific Working Conditions:

• While not mandatory QGCPO Level 3 Advanced procurement or Level 4 Strategic Procurement or equivalent would be highly regarded.

About eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, submit your resume and a one page cover letter online today.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).
Documents
Before applying for this vacancy please ensure you read the documents below.
Application Kit
Role Description
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