Senior Technical Advisor - Plumbing

A fantastic ongoing opportunity to combine your technical plumbing experience and customer service skills to support our Complaints and Statutory Referrals (C&SR) team.

As a Senior Technical Advisor -Plumbing you will be responsible for providing expert plumbing technical advice and assessments to efficiently and effectively resolve plumbing complaints received by the VBA and provide support to the wider VBA.

Core functions include working closely with the team by reviewing a range of plumbing technical complaints and determining issue resolution, managing high risk and complex cases, communicating with stakeholders, attending site where required, compiling detailed and accurate reports and correspondence, and liaising with the key stakeholders across the VBA. 

• Demonstrated knowledge and experience in plumbing design and/or installation practices with a plumbing, engineering or construction organisation.
• Experience in working within a legislative or regulatory environment and/or in a relevant industry profession is highly desirable.
• Advanced understanding and knowledge of the Victorian plumbing regulatory framework contained in the Building Act 1993, Plumbing Regulations 2010 and the Plumbing Code of Australia, or the capacity to quickly attain this knowledge.
• Advanced written communication skills with the ability to write professional correspondence explaining complex technical matters to a range of stakeholders in a clear, concise and confident manner.
• Qualified to gain a licence as a plumber in all classes of plumbing work under Part 12A of the Building Act 1993 and hold current registration in all classes of plumbing work.

The Victorian Building Authority embraces a diverse and inclusive culture who work together for the benefit of all Victorians. Our recruitment is best practice and free from bias, we recruit based on merit and equity regardless of age, disability, religion, gender, sexual orientation or cultural background.

We have an amazing employee engagement program, remote working setup, health and well-being and learning and development programs to ensure our people are fit for work and inspired to be the best they can. We are always looking for talented new people to join us with a broad range of skills and experience who are curious, keen to learn and enjoy serving the community they live in, so if this sounds like a place you'd like to work and you think you have what it takes, we‘d love to hear from you and encourage you to apply now!

• Flexible work arrangements with a hybrid, work from home and office model
• A competitive salary

We require you to upload:

• A detailed copy of your resume
• A cover letter briefly outlining your relevant experience and what attracted you to the role  
• Any other qualifications or licence if applicable