AddressJob no: 0062551
Location: Parkville
Role type: Full-time; Continuing
Department: Client Services
- Serve as the operational subject matter expert for Citrix Platforms to ensure seamless service delivery and high customer satisfaction
- Lead improvement initiatives, provide training, and contribute to the enhancement of service delivery across Citrix platforms, fostering professional growth within the team
- Brilliant benefits and a flexible hybrid work environment!
About the Role
Join the Digital Workspace Services team at the University of Melbourne as a Senior Technical Consultant!
Lead operational duties for Citrix Platforms, provide top-notch support and platform training to staff. Collaborate with teams to drive improvement initiatives and ensure customer satisfaction. If you're passionate about delivering excellence and driving improvement, apply now!
Your responsibilities will include:
- Provide technical support for Citrix endpoints, diagnosing and resolving issues efficiently
- Offer consultation and procurement support for lab hardware, ensuring seamless operation
- Provide specialised training and mentoring for service delivery team members
Who we are looking for
You will have strong communication skills and the ability to build relationships with diverse stakeholders. You must be customer-focused, with excellent analytical and problem-solving skills. Experience in producing knowledge articles in a Senior Technical support role is essential.
You will also have:
- A relevant formal Virtual Desktop Infrastructure qualification, or a blend of qualifications and relevant experience required by Digital Workplace Technologies
- Advanced experience in administration and troubleshooting of Windows Operating Systems (Windows 10, 11) issues
- Proficiency in variety of software applications
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Business Services
Business Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
If you have any questions regarding the recruitment process, please feel free to contact Alex Spezza via email at **********@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Applications close: 2 June 2024 11:55 PM Australian Eastern Standard Time (AEST)
Please note that in the event of sourcing a suitable candidate, the closing date for applications may be brought forward, and the job vacancy may be closed. Therefore, we encourage interested individuals to submit their applications promptly.
Position Description: 0062551 - Senior Technical Consultant Citrix Platforms - PD.pdf
