Senior Technical Support Officer

Full Time Continuing Appointment

Reference number: 117529862

As Australia's first private University, Bond University based at Robina, Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.

Join Australia’s number one University for student experience*, and enjoy staff benefits including:

• Free staff car parking
• 36.75 hour standard work week
• Access to flexible work/work from home arrangements#
• Up to 18/26 weeks of parental leave#
• Salary packaging options for FBT and Non-FBT items#
• 17.5% of base salary leave loading
• Staff wellbeing program
• Study assistance for staff and dependents#
• Corporate health and finance discounts
• Onsite Medical Centre and Counselling Services
• Onsite Sports Centre including gym, fitness classes and pool#

About the Position

Bond University is seeking a highly skilled and experienced Senior Technical Support Officer to join our Information Technology Services team. This pivotal role involves assisting in the design, development, implementation, and support of audio-visual systems and technologies across the university. The successful candidate will provide expertise and support in various AV-related areas, ensuring the seamless operation of AV systems for critical university events and day-to-day functions.

This exciting position involves assisting in the technical design and implementation of AV technologies and systems, diagnosing and maintaining audio-visual systems, and providing expert technical advice. The role includes supporting video conferencing, cloud conferencing, and live streaming technologies, as well as administering and maintaining video management solutions, including content recording, editing, and delivery. The successful candidate will coordinate and deliver AV projects, managing time, cost, procurement, and budgets, and provide setup, operation, and support for AV technologies during critical university events. Additionally, the role offers design advice and support for blended learning technologies and infrastructure.

The ideal candidate is a highly motivated team member, with excellent communication and time management skills with a high level of accuracy and attention to detail.

Key competencies required:

• Minimum of 5 years of industry experience in Audio Visual Services with relevant certifications.
• Demonstrated knowledge of audio-visual technology, including diagnostics and problem-solving.
• Proficiency with AV control systems, video teleconferencing, cloud platforms, live streaming, and video management solutions.
• Strong customer service skills with excellent communication, interpersonal, and negotiation abilities.
• Experience in project management, including financial management, time management, and contractor management.

The salary range for this position is $76,940.14 to $79,098.33 (dependent on skills and experience) per annum, plus 17.5% superannuation.

Position-related enquiries can be directed to David Donaldson, Manager Audio Visual Services on (07) 5595 4*** or ********@bond.edu.au

For further details regarding this appointment please reference the position description and selection criteria at Jobs at Bond | Bond University

Applications will be submitted online via the Careers at Bond University candidate portal. Please follow the 'How to apply' instructions provided. All candidates will be required to register prior to submitting an application.

Applications close: 5:00pm, Sunday 30 June 2024.

Applicants must have current work rights in Australia at the time of application. This status will be verified as part of the recruitment process.

Please note, the successful applicant will be required to produce a certified copy of their highest qualification received prior to commencement of duty.

Conditions of employment are offered under a Bond Workplace Agreement (BWA).

Bond University is an equal opportunity employer, and we encourage our students and staff to respect individuality and diversity. In line with Bond University’s values, people from diverse backgrounds, women, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQ+, and people with a disability are encouraged to apply for positions at the University.

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