Senior Technician (Client Services)

As a senior member of Client Services, the Senior Technician delivers second level and some third level technology-based services and solutions that support the team and Health ICT manager/s to achieve results and works to resolve both routine and complex operational requirements and issues experienced by the Health ICT customer base.The Role: * Provide technical support to meet customer requirements and improve the customer experience with respect to systems, applications, and platforms in line with established policy and procedures.

• Identify, develop and implement creative technical solutions by undertaking research, analysis and testing. Interpret guidelines, systems and processes to find alternative approaches to resolve operational problems and share ideas, techniques and proposals with the team.
• Deliver services and support in accordance with service level agreements, standards or project requirements and contribute to the maintenance of supporting documentation. Liaise with vendors and service providers as directed and ensure customers understand how to effectively utilise infrastructure, systems, tools and processes.
• Source, verify and provide clear high-level technical advice to management, customers and stakeholders on routine operational matters. Work with one or more teams to support projects, BAU and change initiatives. When delivering technical tasks or projects, ensure that agreed targets, milestones, outcomes and standards are met.
• Contribute to a culture of high performance and teamwork within the business unit and wider branch by adopting a collaborative, consultative and cooperative approach. Fostering productive partnerships with colleagues, customers and stakeholders supports the achievement of positive results.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.The Standard Operating Environment team:

• Permanent role in fast-paced enterprise IT environment
• Focus on ongoing professional and career development.
• Assist in the administration of various operating system, software, and mobile device management technologies.

Details of AppointmentPermanent full time day worker position working 76 hours per fortnight, commencing as soon as possible.*notwithstanding hours may be negotiated with the successful applicant

• Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Salary: $95,393 - $100,067 per annum. Our Employer 11% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

Eligibility:Applicants should note the following criteria are desirable: * Appropriate qualifications in ICT or related discipline

• Industry recognised certifications

• Current Driver's Licence

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre-employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted: * Conviction checks in the following areas:

• crimes of violence
• sex related offences
• serious drug offences
• crimes involving dishonesty
• Identification check
• Disciplinary action in previous employment check.

How to ApplyApply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.You will be prompted to complete a 1-2 page application outlining your experience, skills and knowledge as they relate to the attached Statement of Duties.Please note:

• We do not require a separate statement addressing the selection criteria.
• All attachments must be in Microsoft Word or PDF format.
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

Download the Statement of Duties and any Associated DocumentsWe encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.Statement of DutiesApplicant GuideFor more informationMark TurnerPosition: A/Manager of Standard Operating Systems & Cloud
Phone: 0476 145 971
E-mail: mark.w.turner@health.tas.gov.auImportant informationThe email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.To update your email address (or contact number), log in to and look for “Existing applicant login” where you can update your detailsThe Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.