Senior Transformation Manager

We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.This opportunityAs Senior Transformation Manager for the Consumer Division, you will be responsible supporting the strategic direction, planning, KPI management and successful delivery of a multi-year transformation program aimed at simplifying the consumer business, improving customer experience and driving Consumer revenue, margin, acquisition, retention and growth. The role reports to the Head of Transformation works closely with senior stakeholders across Products, Customer Lifecycle Management, Brand, Digital, Operations and the central Spring office, IT and Finance, to define and deliver the overall consumer transformation.Responsibilities

• Support definition of the vision and strategic direction of the 3-5 year consumer transformation, aligned to the Consumer growth and simplification strategy, and integrated into the IT transformation programs.
• Frame and define key strategic choices arising through the transformation. Lead analysis and recommendations for key choices
• Define and regularly review the Key Performance Indicators for the transformation across all business units (including value/customer growth and loss, customer experience, simplification objectives, delivery milestones)
• Track and manage KPI performance, implementing measures to address any performance gaps
• Alignment of transformation priorities with overall Consumer and company priorities (via Spring office)
• Own overall value at risk model and ongoing adjustments to the overall model, working closely with products and migration team. Input value at risk into budget process. Track and manage performance at value at risk envelope

Knowledge and experience

• Strategic thinking, manage complex, cross functional problem solving.
• Consultancy or first-hand transformation experience.
• Strong commercial acumen and ability to manage trade-offs that balance customer and commercial outcomes.
• Analytic and commercial skills
• Demonstrated experience delivering in large scale complex organisations.
• Excellent communication skills, interpersonal and collaborative skills

Benefits and perks

• Flexible hybrid way of working (from home and office)
• 'Stay Connected Mobile' - Access to a free mobile plan
• 'Stay Connected NBN' - Access to a free NBN 100 plan
• 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Bolder and better together!Don't meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference!We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.#LI-Hybrid #LI-HS1