AddressTequila Mockingbird in Paddington is seeking an experienced and enthusiastic Full-Time Senior Waitstaff to join our team. We are a Latin American restaurant with a passion for delivering high-quality, authentic dishes and excellent customer service to our guests.
Key Duties and Responsibilities:
- Managing and supervising junior waitstaff, including training, scheduling, and delegating tasks.
- Providing exceptional customer service to all guests and ensuring their needs are met promptly and efficiently.
- Maintaining a clean and organized section and ensuring that all supplies and equipment are available and in good working order.
- Providing guests with knowledge of menu items, wines, spirits, and cocktails.
- Ensuring accuracy in order taking, billing, and cash handling procedures.
- Coordinating with kitchen staff to ensure timely delivery of food and beverages.
- Handling guest complaints and concerns in a professional and timely manner.
- A minimum of 2-3 years of experience as a Senior Waitperson in a busy restaurant environment, with experience in Latin American cuisine preferred.
- Excellent knowledge of wines, spirits, and cocktails.
- Strong supervisory skills, with the ability to train and motivate junior waitstaff effectively.
- Exceptional customer service skills, with the ability to handle complaints and concerns in a professional and timely manner.
- Excellent communication skills, both verbal and written.
- Ability to work in a fast-paced environment and handle pressure effectively.
Additional information
- Full time role
- Great team
- Salary starting at $70K
