Senior Workcover Specialist

This role supports the Case Management teams, specifically Technical Managers, by providing up-to-date technical guidance, identifying entitlement review opportunities, and developing strategies for managing workers' compensation claims. The position operates in a service environment with a focus on proactive claims management.

This full-time, permanent position is based in Melbourne with the flexibility to work from home.

Responsibilities

• Work with the Legal Manager to develop and implement effective strategies for achieving key performance and remuneration measures.
• Drive entitlement review activity in consultation with Technical Managers, with an additional focus on forensic review activities.
• Provide technical support to claims teams regarding the claims management process in line with Victorian workers' compensation law and WorkSafe Victoria guidelines.
• Build and maintain strong collaborative relationships with internal and external stakeholders.
• Assist with organisational compliance with legal, governance, and WorkSafe Victoria agent requirements.
• Review and provide feedback on current claims management practices and procedures, ensuring emerging trends are identified and managed.
• Collaborate with the Legal Manager to develop and implement effective strategies for achieving key performance and remuneration measures.

About You

• Strong technical experience within the Victorian workers' compensation scheme, including a solid understanding of relevant laws and regulations.
• Previous experience as a technical specialist or similar role in the workers' compensation sector.
• Proven history of drafting/writing Adverse decision notices.
• Ideal history as a Dispute Resolution Officer (DRO) or Technical Manager.
• Experience managing relationships and competing stakeholder priorities.
• Excellent time management skills.
• Exceptional problem-solving, negotiation, and strategic thinking abilities.
• Proven experience coaching and mentoring case managers in the workers' compensation industry.

Please express your interest in this role and press "Apply Now" to submit your resumes.
Additional information

• Hybrid Working Model with two location options
• Report to SLM, No direct reports, senior level reviews
• No protfolio, support Tech Managers, DRO's and Case Managers