Address
Form of workAt United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:
- 5 weeks leave*
- 9-day fortnight or Monthly Day Off (optional)
This means more time to focus on the things that make you happy, or as we like to say, More time for U!
Don’t like working a typical 8am-5pm working week? At United, you’ll have the option of working a flexible 9-day fortnight or have a Monthly day off!
You'll also receive an additional 5-days Anniversary Leave each year on top of your 4 weeks Annual Leave, which provides a total of *5 weeks leave
We are currently seeking a candidate for our service operations department, this role in Service Administration will work very closely with the Service Coordinators. Reporting to the Service Manager you will have a proven track record in this discipline and one that can manage multiple tasks.
Primary Responsibilities:
Maintain a customer rapport via on-going/regular communication with external customers
Liaise with Service Coordinators to ensure maximum calling on customer base and maximize technician utilisation
Report equipment issues at customer's sites to Service Coordinator
Maintain and provide the Service Manager regular reports on PMP status and forecasts
Regular analysis and production of customer base KPIs and auditing of current records.
Investigate and resolve any general customer problems and provide a high level of support that exceeds customer expectations
Process customer complaints through to completion ensuring follow up and feedback to the customer on a satisfactory outcome
About You:
- Certificate II and III Business Administration would be an advantage
- Ability to work with minimal supervision
- Good written and oral communication skills
- Computer literate with excellent data and typing skills
- Team player
- General office and Interpersonal skills
- Attention to detail
- Professional presentation and telephone manner
About United
United Forklift and Access Solutions is one of Australia’s largest privately-owned forklift and access equipment companies. As a lifting solutions business, we are the exclusive dealers of some of the world’s largest and most trusted brands, including Cat Lift Trucks, Konecranes and Haulotte. In 2020, United was awarded the Global Dealer award for both Cat and Konecranes. This demonstrates the strength of our national business and our people. Furthermore, aside from providing the world’s best brands, we also offer an extensive range of support services to meet the needs and demands of our customers, including sales, hire, service, parts, and finance.
For further information on our Company please watch the video below or visit www.unitedequipment.com.au.
