Service Advisor

Join the growing Service Department as an automotive professional and Service Advisor
Experience in a Service Advisor role within the automotive industry (desirable
Experience in a fast-paced customer service background
Superior time management skills
About Us:
Townsville Auto Group represents 5 new vehicle manufacturers. We are a member of the Pickering's Group of Companies with a wide representation throughout Queensland and the Northern Territory where we are one of the largest privately-owned Automotive dealerships in Queensland.
What's on offer:
This is your chance to join the growing Service Department as an automotive professional and Customer Service Advisor. Excel to new heights and develop your career in a structured, fast-paced and supportive environment. Also, gain the opportunity to work with a diverse range of brands to further enhance your automotive expertise in a highly professional dealership.Reporting to the Service Manager
Experienced in Customer Service
The position is full-time
City location
A salary + OTE
Uncapped Bonus Structure
Working hours will be Monday to Friday 7:30am to 5:30pm
Service Advisor Training and Development Pathway
Position Criteria:
Ideally coming from an Automotive Service Advisor background, you will be highly motivated and with excellent interpersonal skills you will enjoy going the extra mile for your customers. You will be a problem solver who sees opportunities and tasks in an innovative fashion, and can make the complex seem simple. Working under pressure will be something you thrive on with your time management and prioritisation skills being at an advanced level.
Responsibilities will include:
Providing outstanding customer service by being the point of contact between the customer and the workshop
Coordinating the customer service bookings, car pick up, cleaning and delivery time
Accurately record data such as time, expenses and materials
Liaising with the customer on estimated completion times, updates and follow up required
Discussing service and product improvements for our customers.
Confidently and accurately communicating to the customer around their vehicle
Specific Skills required:
Experience in a Service Advisor role within the automotive industry (desirable)
Experience in a fast-paced customer service background with outstanding customer experience results
Strong automotive technical understanding (desirable)
Ability to work in a high-pressure environment, remaining upbeat and positive
Superior time management skills and a commitment to meeting objectives
Passion for what you do and a desire to succeed
Open Drivers Licence with clean licence history
Staff Benefits:
We have a number of additional benefits for our staff including:Fantastic health & wellbeing programs
Gym and health hub memberships
Social calendar and events
Access to major discounts at thousands of retailers through our employee benefits gallery.
Salary $70,000 - $82,000 + super