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Hastings Deering (Australia) LtdAbout the Role
Hastings Deering have an opportunity for a Service Advisor within our component rebuild section at our Darwin Business Centre. This key role forms part of a dynamic, highly experienced team providing ongoing service and support of rebuilding CAT components to customers across the NT region on a Permanent, Monday to Friday basis.
As a Service Advisor, you will:
Provide exceptional customer service by effective communication on the scope of work, job pricing and timeframes.
Ensure customer/job requirements are accurately captured and communicated to the Service Operational team or external vendors while monitoring, following up and maintaining high attention to detail of job accuracy.
Act as a liaison between the Service Operational Team, customers, customer support representatives and external vendors by engaging in effective communication/reporting on job progress, additional work identified, costs and completion dates.
Facilitate invoice accuracy and prompt payment by ensuring jobs have accurate parts, labour, miscellaneous charges, and work descriptions as per quotations.
Create and maintain records within the company Asset system and WIP reports to ensure all movements of customers and HDAL assets are accurately recorded.
Understand and implement action plans developed by Service Management and strategies designed to achieve monthly financial performance and revenue targets.
Actively participate in team meetings, continuous improvement and safety initiatives
Why Hastings Deering?
At Hastings Deering our people are our core focus – providing our employees with a wide range of career opportunities, exposure to career focused training and development aligned to the world leading earth moving OEM – Caterpillar, all while being supported by a local team of specialists in a great working environment.
You’ll have access to:
Competitive remuneration package and annual salary reviews
24.5% area allowance on top of your take home pay!
Opportunities for training, mentorship, and career development specific to your role.
A supportive, diverse, and inclusive team spread across Australia and internationally.
Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.
Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
Employee discounts, rewards, and incentive programs.
Paid parental leave options
Salary continuance insurance
Additional 3 days paid travel leave per year
About You
A successful teammate will have the following:
Self-starting, high level of initiative, reliability and ability to work in a team environment
A customer driven focus and commitment to continuous improvement
Excellent communication, interpersonal, documentation and time management skills
Ability to multitask and manage competing priorities
Proficient in Microsoft Office suite of products
Diesel Fitting Trade Certification or Certification in IV Office/Business Administration or equivalent qualifications or experience is highly desirable
Minimum 5 years previous experience working in a customer service or administration role is highly desirable
Industry experience essential
To Apply: Hit the ‘Apply Now’ button
Enquiries: Please call 1300 071 618
Contact Person: Sophie Lougheed, Talent Acquisition Partner NT
About Hastings Deering
Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
