Service Advisor

SERVICE ADVISOR -ensure an efficient and accurate process for scheduling and organising vehicles for service and/or repairs

Client Details

You will be working for Western Australia's leading Truck Dealer offering a full array of services to include, New and Used Truck Sales, Servicing and Parts support

Description

• Take ownership of specific service/repairs and become solely responsible for that job from start to finish
• Advise customers on outstanding campaigns if there are any & following up through to completion, giving particular priority to safety recalls.
• Prepare repair orders
• Confirm warranty and service contract coverage by verifying records
• Raise estimates for all works required by costing parts & labour
• Liaise with parts department to ensure adequate is notice given on list of parts required to complete jobs - pre-order as and when required so all items are ready and waiting when vehicle arrives.
• Ensure purchase orders to sub-contractors are raised correctly
• Contact with customer to advise of status of service job and/or repairs

Profile

• Previous Service Advisor experience
• Acute attention to detail
• A proactive approach to problem solving
• Strong customer service focus with the ability to exercise patience with customers
• Technical and/or mechanical knowledge - Desirable
• Good administration/accounts skills

Job Offer

• Modern facilities with parking
• Outside courtyard
• Penalties paid on any overtime ( 38 hour working week)
• Pay review in line with the CPI Increase
• Loyalty leave accrual ( Up to 5 days )
• Ongoing progression
• Uniforms and boot provided

To apply online please click the 'Apply' button below.
For a confidential discussion about this role please contact Sarah Vik Smith on +61 8 6430 6408.