Address
Form of workWe are seeking an experienced and motivated individual to assist in our service department as a Service Advisor. This role will be based at our state-of-the-art dealership, in South Hedland. This role would ideally suit someone currently doing this type of role or similar. Please note this is a residential based position FIFO is not on offer.
About Us
Pilbara Motor Group is a family run business which started in Port Hedland as a small Pilbara dealership.
23 years on it now has 12 locations covering the Pilbara region and selling the market leading brands- Toyota, Nissan, Hyundai, Suzuki, Isuzu Ute & employing over 200 people living locally in the Pilbara region.
Benefits:
- Full time permanent position
- Monday-Friday, 7am-5pm (occasional Saturday’s)
- Attractive remuneration structure
- A friendly and supportive team
Responsibilities & Duties:
The Service Advisor carries out a range of duties related to being the key contact between the customer and the dealership, for repair and maintenance of vehicles, while ensuring customer satisfaction, including:
- Meeting and greeting clients, customers and visitors
- Answering all incoming calls and directing appropriately
- Taking enquiries and service bookings
- Keeping customers up to date with vehicle progress
- Estimating the cost and time needed to complete a job
- Liaising with the Workshop Manager to ensure all work is carried out in the allocated time frame
- Gaining authorization for extra work
- Helping bring new business into the service department
- Promoting the dealership and the Toyota brand
Required skills, experience and qualifications:
- Previous Toyota experience would be advantageous
- Must have high attention to detail
- Must have strong written and verbal communication skills
- Competent use of Microsoft Office, Outlook, Word and Excel
- Excellent organisational skills
- Exceptional customer service with a pleasant & professional phone manner
- Ideally have experience working with Dealer Management System- TUNE
- Sound knowledge of auto mechanics
- Previous manufacturer warranty processing experience would be advantageous
If you feel you have the skills & attributes for this role please apply now. Please submit your application to **@pmgwa.com.au or for more information phone our Human Resources Team on 08 6332 2***. Please ensure you attach a current resume and cover letter to your application outlining why you believe you are the best candidate for the position. Your interest in this role will be kept strictly confidential.
Pilbara Toyota is an equal opportunity employer and provides a discrimination free workplace.
