Address
Form of workOur Employee Promise to You
- Support from an experienced Service Manager & Group Service Manager
- Highly competitive salary based on experience
- Prestige Modern-Luxury Brand
- Breakfast supplied daily - the most important meal of the day!
- FREE Staff Car Parking - the cost is covered by us!
- Brand new Company Car or Vehicle Allowance
- Ongoing Progression and Career Development - WE Invest in YOU!
- Newstead Hub Rewards & Recognition Program
- The opportunity to be a part of Eagers Automotive's biggest Dealer Hub
- Employee vehicle purchase policy, discounted servicing, and parts!
- Discounted health insurance and car insurance!
- Parental Leave Support Payment
- Monthly/Annual Awards & Events + Quarterly Food Truck Festival
- JLR Specific Training
- Health & Wellness: Employee Assistance Program – Free Personal Coaching, Counselling, Relationship or Financial Advice & more!
The Opportunity
Brisbane City Jaguar Land Rover, located in Newstead, have an opportunity for an industry experienced premium Service Advisorto join their well established team. With a highly employee-centric leader, the opportunities for flexibility are vast. This role is focused around our valued customers receiving the Modern Luxury Experience alongside your team,with the unified goal of “One Team, One Vision” day in day out - consistently.
The Company
At Eagers Automotive we are working towards our vision of being Australia’s most admired Automotive Group and we have the talent to make it happen, along with 111 years of rich company history as a legacy. With over 8,000 employees across Australia ad NZ, and a footprint in every capital city- there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.
The Role
- Connect with customers at the desk and over the phone, build rapport quickly and act with integrity- always
- Deliver an exceptional customer experience with a high level of professionalism
- Use your owner’s mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlines
- Keeping customers up to date on the servicing of their vehicle throughout the day - 5 Customer Touchpoints via Autogami - Communication is key
- Greeting customers on the driveway and ensuring we offer them the best customer experience - following up all requests they provide
- Advising Customers on the additional work or products their vehicles require
- Liaising with team to ensure jobs are completed within the allocated time
- Obtaining accurate pricing and preparing invoices
- Advising customers on parts/issues that may require fixing
- Handling complaints and ensuring prompt issue resolution
- In Newstead Hub - our number one focus is Customer Service Experience - NPS must be a key driver for you
About You
- You share and live by our Core Values
- Prior experience in this role would be a highly desirable
- A can do attitude!
- Highly Customer Service Centric!
- Team Player
- Ability to work towards and achieve goals and KPIs
- Doing what you say you will do
- Be inclusive and treat all colleagues equally
- Operate your day-to-day in the business, as if it was your own
- Be agile and flexible to change, things move pretty quickly here
- Be hungry to learn and humble when mistakes are made - we are human after all
Our Values
As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility
