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Form of workExciting opportunities are available to join the NT's largest Toyota Dealership as a Service Advisor in both our branches – Darwin & Palmerston. This fast paced role involves coordinating service bookings, providing exceptional customer service, and serving as a crucial link between customers and our service workshop.
Core Responsibilities:
- Make service bookings for customers over the phone.
- Coordinate daily service appointments efficiently.
- Answer technical and general queries from customers.
- Liaise face-to-face with customers, ensuring a positive experience.
- Build ongoing professional relationships with customers.
- Provide timely follow-ups to customers to ensure satisfaction.
- Work closely with the workshop and Spare Parts team members.
- Ensure seamless communication within the service department.
About You:
- Previous experience in an Automotive Service Department is not essential but desired.
- Automotive knowledge / background desired.
- Possess a valid NT driver's license.
- Excellent communication and customer service skills.
- Goal-oriented with the ability to work in a team environment.
- Able to work under pressure in a fast-paced environment.
- Customer-first mindset with a positive and confident attitude.
- Proficient in computer skills, including Microsoft Office.
- Can work independently and collaboratively.
- Strong verbal and written communication skills.
- Excellent attention to detail.
- Enjoys problem-solving and is results-driven.
A competitive remuneration package will be offered to the right candidate. Join us in delivering exceptional service to our customers and contribute to the success of the largest Toyota Dealership in the Northern Territory. Immediate start available - Apply now.
