Service Advisor - Mazda

The Penfold Motor Group, part of Peter Warren Automotive Holdings, is a very proudly Australian owned business. Our company employs over 300 valued employees covering various franchises and multiple sites. Built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, our people are genuinely considered one of our premium assets.
About the Role
We are seeking a motivated and enthusiastic Service Advisor to join our Mazda team in Hawthorn on a full-time basis. As a Service Advisor, you will be someone who enjoys a challenge, working in a team environment with great customer service skills.
Responsibilities:

• Being the first point of contact for our customers, you will determine their requirements and communicate with them to ensure a positive customer experience
• Liaising with the workshop and parts departments
• Quote repair jobs and liaise with customers ensuring they are given the best possible Customer Service experience
• Meeting and exceeding manufacturers CSI targets

Requirements for the role will involve the following:

• Sales background preferred; no dealership experience needed
• Strong communication, numeracy, and customer service skills
• Commitment to exceeding customer expectations
• Punctual, reliable, and professional attitude
• Well-organized and team-oriented
• Valid driver's license
• Attention to detail
• Right to work in Australia with residency entitlements

What we offer:

• Attractive salary and commission package
• Car allowance or company car provided
• The opportunity to work in a well established company with an excellent reputation for customer service
• A dynamic and friendly work environment
• Career opportunities that only come with working within one of the largest automotive companies
• Employee Assistance Program with access to comprehensive health and wellbeing resources

Being part of a much larger business, there is plenty of opportunity over time to grow and develop your potential throughout the wider business.
If you think you can bring real value and add to the energy & enthusiasm in our team, we would love to hear from you!