Address- Patterson Cheney Toyota has established itself as a reputable and trusted automotive dealership in Keysborough.
- Patterson Cheney Toyota, 2022 Toyota Dealership of the Year AND the Toyota President's Award
- Part of Patterson Cheney, 2023 VACC Automotive Employer of the Year.
- We have built a strong reputation for delivering exceptional customer service and high-quality vehicles.
You have a proven track record in a Dealership Service Advising capacity, working as part of a team in a high-volume environment, and you have strong attention to detail.
Responsibilities:
- Greet customers, establish rapport and understand their automotive service needs.
- Provide accurate and detailed information to customers regarding vehicle maintenance and repairs.
- Schedule service appointments and ensure efficient allocation of resources
- Liaise with the service technicians and other departments to ensure smooth and timely completion of work
- Prepare accurate estimates and invoices for customers
- Maintain customer records and update the vehicle service history database
- Handle customer inquiries, complaints, and requests with professionalism and empathy
- Collaborate with the team to achieve department goals and targets
- Previous experience in a customer service role within dealerships
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and work effectively under pressure
- Proficient computer skills with experience in using automotive software systems
- A valid driver's license
- At Patterson Cheney Toyota, we believe in fostering a supportive and inclusive work environment where our employees can grow personally and professionally.
- We offer competitive compensation, and WE PAY overtime for the hours that you do, plus car and commissions.
- Ongoing training and development opportunities and a range of employee benefits.
Please attach a resume, which will be directed to Sam Barbagallo, Talent Acquisition Specialist. Contact Sam Barbagallo on 0448 506 *** for a confidential conversation.
The successful applicant will be required to undertake a National Police Check.
Why join the Patterson Cheney Group?
Patterson Cheney Group currently has over 750 employees. We are proud to be one of Australia's largest automotive businesses with multiple brands (Toyota, Mercedes-Benz, Holden, Isuzu and multiple truck brands). We have serviced our customers since 1915, and our success has been built on a solid foundation of customer service. With strong independent family business values and behaviours, we emphasise enjoying our work.
We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.
Additional information
- Service Advisor required to be the essential link between customers & workshop.
- Supportive team, an inclusive culture, and they enjoy having some fun as well
- Part of Patterson Cheney, 2023 VACC Automotive Employer of the Year.
