AddressService Advisor
Black Toyota is a leading motor vehicle dealership in Queensland. With seven operations located throughout South West Queensland, the Darling Downs and Central Queensland
A fantastic opportunity has become available for a full time Service Advisor to join the team at Black Toyota Miles.
Key job functions & Accountabilities
The Service Advisor carries out a range of duties related to being the key contact between the guest and the dealership, for repair and maintenance of vehicles, including:
- Meeting guests
- Taking enquires and service bookings
- Writing up repair orders
- Keeping guests up to date with vehicle progress
- Organising courtesy cars
- Estimating the cost and time needed to complete a job
- Liaising with the Workshop Controller to ensure all work is carried out in the allocated time frame
- Gaining authorisation for extra work
- Handling guest complaints
- Helping bring new business into the service department
- Promoting the dealership and the Toyota brand
- Demonstrate behaviours that align with company policies, organisational values and The Toyota Way
- Contribute to building a positive team spirit
Black Toyota offers employment security, ongoing training, attractive remuneration and a generous superannuation. If you are energetic, professional, committed to delivering excellent customer service and looking to establish a career with one of Queensland's leading motor vehicle dealerships apply today.
Essential Skills/Qualifications/Experience
- Effective time management skills
- Ability to work with both the public and shop technicians in a courteous and professional manner
- Guest service focused
- Initiative, flexibility and results orientation
- Proficient in the use of Microsoft Office Suite
Desirable Skills/Qualifications/Experience
- Experience in a similar role
- Sound knowledge of auto mechanics
- Effective leadership skills
